List of Genetec Mission Control™ incident types - Genetec Mission Control™

Preconfigured Genetec Mission Control™ incidents

Applies to
Genetec Mission Control™
Last updated
2021-07-30
Content type
Guides > Technotes
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
3.0
2.13

A select list of preconfigured Genetec Mission Control™ incident types are available as a separate package.

Compatibility information

For incident types compatibility, see the title of the package available in the Downloads section of this article on TechDoc Hub.

For example, Preconfigured incidents_MC2.13.4_SC5.9.4.json will be compatible with Genetec Mission Control™ 2.13.4.0 and Security Center 5.9.4.0.

Incidents configured to be triggered by the system

Incident type Purpose
Abnormal Events - Access Control Use this incident type to manage events generated by abnormalities in access control hardware or accessories with minimal operator intervention.
Notification email to Administrators includes the following information:
  • Latest activity log
  • Last event
  • Incident trigger time
  • Incident owner
  • Incident sources
  • Incident location
Abnormal Events - Disk Use this incident type to manage events generated due to disk error.
Notification email to Administrators includes the following information:
  • Latest activity log
  • Last event
  • Incident trigger time
  • Incident owner
  • Incident sources
  • Incident location
Abnormal Events - Security Center Use this incident type to alert operators to Security Center events such as Application lost, Database lost and so on that can cause system outage.
Notification email to Administrators includes the following information:
  • Latest activity log
  • Last event
  • Incident trigger time
  • Incident owner
  • Incident sources
  • Incident location
Abnormal Events - Unit lost Use this incident type to automatically alert operators when there are connectivity issues taking any unit such as access control or video units offline.
Notification email to Administrators includes the following information:
  • Latest activity log
  • Last event
  • Incident trigger time
  • Incident owner
  • Incident sources
  • Incident location
Abnormal Events - Video/Camera Use this incident type to automatically alert operators when there are abnormal events related to video units such as camera not recording, lost transmission and so on.
Notification email to Administrators includes the following information:
  • Latest activity log
  • Last event
  • Incident trigger time
  • Incident owner
  • Incident sources
  • Incident location
Door Forced Open (Multiple Instances) Use this incident type to unauthorized intrusion.
In addition to the following information, details in the notification email to Administrators depends on the cause of the door event:
  • Incident ID
  • Incident trigger time
  • Incident latitude and longitude
  • Incident Latest activity log
  • Incident owner
Multiple Access Denied bad access Use this incident type to investigate when there are multiple Access denied events in succession.
In addition to the following information, details in the notification email to Administrators depends on the cause of the door event:
  • Incident name
  • Incident trigger time
  • Incident source
  • Cardholder details

Incidents configured to be triggered manually

Incident name Purpose
Call Received Use this incident type to provide operators with a standard operating procedure to log details on call requests for assistance.
Camera maintenance Use this incident type to provide operators with a standard operating procedure to resolve camera unit errors.
Notification email to Administrators includes the following information:
  • Incident name
  • Incident trigger time
  • Incident first comment where the operator enters the name of the camera
  • Incident dynamic procedure steps
Daily Screen Covid-19 (1st triage) Use this incident type to begin the Covid-19 screening process on employees and visitors to your facilities.
NOTE: This incident is configured to be triggered automatically. You can also trigger the incident manually as needed.
  Daily Screen - Screening Cleared This incident is triggered by the system in Daily Screen Covid-19 (1st triage) when the operator clears a person for entry after they pass the first phase of screening.

You can use this incident as a criteria for incident reports and dashboards to get a visual report of Covid-19 screening results.

NOTE: You can also trigger the incident manually as needed.
Daily Screen Covid-19 (2nd triage) This incident is triggered by the system in Daily Screen Covid-19 (1st triage) when the operator recommends a more in-depth screening for a person in the incident procedure.
Notification email to Administrators includes the following information:
  • Incident name
  • Incident description
  • Cardholder details
  • Dynamic incident procedure steps
NOTE: You can also trigger the incident manually as needed.
  Daily Screen - Sent Back Home This incident is triggered by the system in Daily Screen Covid-19 (2nd triage) when the operator denies entry for a person after the second phase of screening.

You can use this incident as a criteria for incident reports and dashboards to get a visual report of Covid-19 screening results.

NOTE: You can also trigger the incident manually as needed.
Deployment - Access Control - Door Use this incident type to guide the operator through an access control door unit installation.
Notification email to Administrators includes the following information:
  • Incident name
  • Incident owner
  • Incident source
  • Dynamic procedure steps
NOTE: You can configure the incident to be triggered automatically by the system using a macro.
Deployment - Camera Use this incident type to guide the operator through a video unit installation.
Notification email to Administrators includes the following information:
  • Incident name
  • Incident owner
  • Incident source
  • Dynamic procedure steps
NOTE: You can configure the incident to be triggered automatically by the system using a macro.
Tech support: Troubleshooting This incident type is configured with troubleshooting tips to help operators solve frequently encountered technical issues:
  • Offline Access Control unit
  • Missing Active Directory users
  • Alarm not received
  • Archiver performance
  • Camera not recording
  • Unable to add video unit
  • Unable to unlock door from workstation
  • Unable to watch live video
  • HID Edge EVO controller stopped sending events
  • Poor video quality
  • Unknown credential
  • Video unit offline
NOTE: These set of troubleshooting help incident types are available as of the Preconfigured incidents_MC3.0.2_SC5.10.0.json incident types JSON package.
IMPORTANT: For incidents where recipients are set to receive notifications, you must ensure that recipient email addresses are configured.