Managing abnormal events due to disk error - Genetec Mission Control™

Preconfigured Genetec Mission Control™ incidents

Applies to
Genetec Mission Control™
Last updated
2021-07-30
Content type
Guides > Technotes
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
3.0
2.13

Use the Abnormal Events - Disk incident type to manage events generated due to disk error.

Abnormal Events - Disk incident type: functionality

This incident type is configured to be triggered automatically on detecting one or a combination of selected disk events. The system then executes a preconfigured automation workflow that emails Administrators about an active incident. The system also sends a confirmation email with selected details when the incident is resolved.
Tip: You must specify at least one valid email address for notification emails.

For more information on the how the operator can monitor and manage the incident, see the Genetec Mission Control™ User Guide.

Abnormal Events - Disk incident type configuration

The incident type is preconfigured with the following:

Abnormal Events - Disk incident type: triggers

The incident is configured to be automatically triggered when any of the following events occur:
  • Disk load threshold exceeded
  • Cannot write to any drive
  • Cannot write on the specified location
  • Health event: Disk access unauthorized
  • Health event: Remaining archive disk space low
  • Edge storage medium failure

Based on your setup, you can add, remove or modify triggers as required. For more details, see Modifying incident triggers.

Abnormal Events - Disk incident type: automation workflow

After the incident is triggered, the system waits to see if the error resolves itself. If it does, the system automatically closes the incident.

If manual intervention is required to fix the issue, the system waits for the operator to respond to the dynamic incident procedure. After the operator confirms error resolution, the system sends a notification email to users configured as Administrators with the following details:
  • Latest activity log
  • Last event
  • Incident trigger time
  • Incident owner
  • Incident sources
  • Incident location
You can modify any of these details such as email recipients, details included in the notification email, and so on by selecting the incident type from the Incident configuration page in Config Tool and modifying the corresponding automation workflow activity in the incident's Automation tab.

For more details, see Modifying incident automation workflow activities.

Abnormal Events - Disk incident type: user procedure

The incident is configured with a dynamic procedure, that accepts operator response and directs system action accordingly.

The incident procedure steps include the following information and directives for the operators:
  1. Confirming if the disk is operational or would require a technician.
  2. Directive to the operator to put the incident on hold until resolution.
  3. Prompt for the operator to close the incident on resolution.

For more details, see Modifying incident user procedures.

For more information on incident type configuration, see the Genetec Mission Control™ Administrator Guide.