Managing access control door unit installations - Genetec Mission Control™

Preconfigured Genetec Mission Control™ incidents

Applies to
Genetec Mission Control™
Last updated
2021-07-30
Content type
Guides > Technotes
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
3.0
2.13

Use the Deployment - Access Control - Door incident type to guide the operator through an access control door unit installation.

Deployment - Access Control - Door incident type: functionality

This incident type is configured for a manual trigger by the operator when required.
Tip: You can also configure an automatic trigger for the incident by using a macro that looks specifically for such events.

Detailed instructions are provided in the dynamic incident procedure for the operator on site to ensure successful installation of an access control door unit.

Tip: You must have at least one valid email address for notification emails.

For more details, see Triggering incidents manually.

Deployment - Access Control - Door incident type configuration

This incident type is preconfigured with the following:

Deployment - Access Control - Door incident type: triggers

The incident configuration does not include automatic triggers. It is expected to be triggered whenever work for an access control door unit installation is initiated.

Based on your setup, you can add, remove or modify triggers as required. For more details, see Modifying incident triggers.

Deployment - Access Control - Door incident type: automation workflow

The workflow is dependent on operator response to the dynamic incident procedure. After the operator confirms successful installation of the access control door unit, the system then sends a notification email to users configured as Administrators with the following details:
  • Incident name
  • Incident owner
  • Incident source
  • Dynamic procedure steps
You can modify any of these details such as email recipients, details included in the notification email, and so on by selecting the incident type from the Incident configuration page in Config Tool and modifying the corresponding automation workflow activity in the incident's Automation tab.

For more details, see Modifying incident automation workflow activities.

Deployment - Access Control - Door incident type: user procedure

The incident is configured with a dynamic procedure, that accepts operator response and directs system action accordingly.

The incident procedure steps include the following directives for the operators:
  1. Instructions log details of the access control unit, specific door where installation is to occur, reader port, and so on.
  2. Instructions to validate the following:
    1. Card reader function.
    2. Door unlock on Access granted event.
    3. Reader LED function.
    4. Door alarm on door open.
    5. REX toggle.

For more details, see Modifying incident user procedures.

For more information on incident type configuration, see the Genetec Mission Control™ Administrator Guide.