Product compatibility with Security Center - Security Center 5.8 - 5.12

Applies to
Security Center 5.8 - 5.12
Last updated
2024-04-15
Content type
Compatibility matrices
Language
English
Product
Security Center
Version
5.12
5.11
5.10
5.9
5.8

Product compatibility with Security Center

Learn about which of our products are compatible with specific versions of Security Center and other Genetec™ products.

Product compatibility for access control (Synergis)

Synergis™ products are compatible with specific versions of Security Center and other products listed in the table.

Axis Powered by Genetec

Synergis™ Softwire app is the firmware for Axis Powered by Genetec devices. Synergis Softwire app must be installed with AXIS OS, called the platform, on every Axis Powered by Genetec device.

Product Compatible Security Center versions Required AXIS OS version
Synergis Softwire app 11.4.1723.0 5.11.2.0 to 5.12.0.0 11.8.75.6 for Axis Powered by Genetec A1210 and A1210-B

11.8.75.6 for Axis Powered by Genetec A1610 and A1610-B
Synergis Softwire app 11.4.1504.0 5.11.2.0 to 5.12.0.0 11.8.0.2 for Axis Powered by Genetec A1210 and A1210-B

11.8.0.2 for Axis Powered by Genetec A1610 and A1610-B
Synergis Softwire app 11.4.1275.0 5.11.2.0 to 5.12.0.0 11.3.13.8 for Axis Powered by Genetec A1210 and A1210-B

11.3.13.7 for Axis Powered by Genetec A1610 and A1610-B

Cloud Link Roadrunner™

Cloud Link Roadrunner is the firmware for Cloud Link Roadrunner devices. Every version of Cloud Link Roadrunner firmware includes a version of Synergis™ Softwire.

Product Compatible Security Center versions Included Synergis Softwire version
Cloud Link Roadrunner 3.0.0 5.10.0.0 to 5.12.0.0 11.4.2
Cloud Link Roadrunner 2.1.0 5.10.0.0 to 5.12.0.0 11.4.0
Cloud Link Roadrunner 2.0.4 5.10.0.0 to 5.12.0.0 11.3.4
Cloud Link Roadrunner 2.0.3 5.10.0.0 to 5.12.0.0 11.3.3
Cloud Link Roadrunner 2.0.2 5.10.0.0 to 5.12.0.0 11.3.2
Cloud Link Roadrunner 2.0.1 5.10.0.0 to 5.12.0.0 11.3.1
Cloud Link Roadrunner 1.1.1 5.10.0.0 to 5.12.0.0 11.2.1
Cloud Link Roadrunner 1.1.0 5.10.0.0 to 5.12.0.0 11.2.1
Cloud Link Roadrunner 1.0.0 5.10.0.0 to 5.12.0.0 11.2.0

Synergis™ Cloud Link

Synergis Cloud Link is the firmware for Synergis Cloud Link and Synergis Cloud Link 312 devices. Every version of Synergis Cloud Link firmware includes a version of Synergis Softwire.

Product Compatible Security Center versions Included Synergis Softwire version
Synergis Cloud Link 3.0.2 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.4.3
Synergis Cloud Link 3.0.1 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.4.3
Synergis Cloud Link 3.0.0 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.4.2
Synergis Cloud Link 2.1.1 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.4.1
Synergis Cloud Link 2.1.0 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.4.0
Synergis Cloud Link 2.0.4 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.3.4
Synergis Cloud Link 2.0.3 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.3.3
Synergis Cloud Link 2.0.2 5.8.2.0, 5.9.4.6 to 5.9.5.6 and 5.10.3.0 to 5.12.0.0 11.3.2
Synergis Cloud Link 2.0.1 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.3.1
Synergis Cloud Link 2.0.0 5.8.2.0, 5.9.4.6 to 5.9.5.6, and 5.10.3.0 to 5.12.0.0 11.3.0

Synergis™ Softwire

Synergis Softwire is the firmware for Legacy Synergis Cloud Link and Legacy Synergis Cloud Link 312 devices, but it also works on other compatible network security appliances.

Product Compatible Security Center versions Other compatible products or hardware
Synergis Softwire 11.4 5.8 to 5.12.0.0
  • 5.9 required to use the following:
    • Honeywell PRO32 series devices
    • Allegion locks on Mercury EP1502, LP1502, EP4502, and LP4502
    • SimonsVoss locks on Mercury EP4502 and LP4502
    • Mercury MR62e modules
  • 5.10.3 required to use BEST Wi-Q locks on Mercury LP4502
 Network security appliances:
  • Legacy Synergis Cloud Link
  • Legacy Synergis Cloud Link 312
  • SV-32
  • SV-100 Series
  • SV-300 Series
Operating systems:
  • Microsoft® Windows 10 Enterprise LTSB version 1809 and later
  • Microsoft® Windows Server 20161
  • Microsoft® Windows Server 20191
Synergis Softwire 11.3 5.8 to 5.12.0.0
  • 5.9 required to use the following:
    • Honeywell PRO32 series devices
    • Allegion locks on Mercury EP1502, LP1502, EP4502, and LP4502
    • SimonsVoss locks on Mercury EP4502 and LP4502
    • Mercury MR62e modules
  • 5.10.3 required to use BEST Wi-Q locks on Mercury LP4502
 Network security appliances:
  • Legacy Synergis Cloud Link
  • Legacy Synergis Cloud Link 312
  • SV-32
  • SV-100 Series
  • SV-300 Series
Operating systems:
  • Microsoft® Windows 10 Enterprise LTSB version 1809 and later
  • Microsoft® Windows Server 20161
  • Microsoft® Windows Server 20191
Synergis Softwire 11.2 5.8 to 5.12.0.0
  • 5.9 required to use the following:
    • Honeywell PRO32 series devices
    • Allegion locks on Mercury EP1502, LP1502, EP4502, and LP4502
    • SimonsVoss locks on Mercury EP4502 and LP4502
    • Mercury MR62e modules
 Network security appliances:
  • Legacy Synergis Cloud Link
  • Legacy Synergis Cloud Link 312
  • SV-32
  • SV-100 Series
  • SV-300 Series
Operating systems:
  • Microsoft® Windows 10 Enterprise LTSB version 1809 and later
  • Microsoft® Windows Server 20161
  • Microsoft® Windows Server 20191
Synergis Softwire 11.1 5.8 to 5.12.0.0
  • 5.9 required to use the following:
    • Honeywell PRO32 series devices
    • Allegion locks on Mercury EP1502, LP1502, EP4502, and LP4502
    • SimonsVoss locks on Mercury EP4502 and LP4502
    • Mercury MR62e modules
 Network security appliances:
  • Legacy Synergis Cloud Link
  • Legacy Synergis Cloud Link 312
  • SV-32
  • SV-100 Series
  • SV-300 Series
Operating systems:
  • Microsoft® Windows 10 Enterprise LTSB version 1809 and later
  • Microsoft® Windows Server 20161
  • Microsoft® Windows Server 20191
Synergis Softwire 10.11 5.8 to 5.12.0.0
  • 5.9 required to use the following:
  • Honeywell PRO32 series devices
  • Allegion locks on Mercury EP1502, LP1502, EP4502, and LP4502
  • SimonsVoss locks on Mercury EP4502 and LP4502
  • Mercury MR62e modules
 Network security appliances:
  • Legacy Synergis Cloud Link
  • Legacy Synergis Cloud Link 312
  • Synergis™ Master Controller
  • SV-32
  • SV-100 Series
  • SV-300 Series

1 Only Standard, Enterprise, and Datacenter Editions are supported.

Parent topic: Product compatibility with Security Center

Product compatibility for AutoVu Automatic License Plate Recognition (ALPR)

AutoVu™ products are compatible with specific versions of Security Center and other products listed in the table.

Product Compatible Security Center versions Other compatible products or hardware
Patroller 6.7.x 5.9 to 5.12.0.0
  • SharpZ3
  • SharpXSU
Patroller 6.6.x 5.9 to 5.12.0.0
  • SharpZ3
  • SharpXSU
Patroller 6.5 SR4 5.9 to 5.12.0.0
  • SharpZ3
  • SharpXSU
SharpV G1 5.9 to 5.12.0.0
  • SharpOS 12.8 SR1
  • SharpOS 13.2.0 to 13.3.2 and 13.5.1 to 13.6.0
  • SharpV G1 Platform 23.201.0
SharpV G2 5.9 to 5.12.0.0
  • SharpOS 12.8 SR1
  • SharpOS 13.2.0 to 13.3.2 and 13.5.1 to 13.6.0
  • SharpV G2 Platform 23.108.2
SharpV G3 5.9 to 5.12.0.0
  • SharpV OS 14.3.0
  • SharpOS 14.0 to 14.2.1
SharpV ITS 5.9 to 5.12.0.0
  • SharpOS 12.8 SR1
  • SharpOS 13.2.0 to 13.3.2 and 13.5.1 to 13.6.0
SharpZ3 5.9 to 5.12.0.0
  • SharpZ3 OS 13.6.2
  • SharpOS 13.0.0, 13.1.2, 13.3.1, 13.4.0
  • SharpZ3 Platform 23.093
  • Patroller 6.5 SR4 to 6.7.x
SharpXSU 5.9 to 5.12.0.0
  • SharpOS 11.6 to 11.8 SR1
  • Patroller 6.3 to 6.7.x
SharpXS 5.9 to 5.12.0.0
  • SharpOS 11.6 to 11.8 SR1
  • Patroller 6.3 to 6.6.x
Parent topic: Product compatibility with Security Center

Product compatibility for Security Center modules

Security Center core modules are compatible with specific versions of Security Center and other products listed in the table.

KiwiVision™ video analytics compatibility

KiwiVision video analytics is compatible with multiple versions of Security Center. However, each KiwiVision video analytics release is certified with a specific version of Security Center, meaning that Genetec Inc. has tested and validated the compatibility of the two product versions. Every Security Center installation package is bundled with a certified version of KiwiVision video analytics.

Product Compatible Security Center versions Other compatible products or hardware
KiwiVision video analytics 4.8.0.0 5.11.0.0 to 5.12.0.0

Certified and bundled with 5.12.0.0

 NVIDIA ADA Architecture GPUs
KiwiVision video analytics 4.7.2.0 5.10.0.0 to 5.11.3.0

Certified and bundled with 5.11.3.0

 NVIDIA Ampere Architecture GPUs
KiwiVision video analytics 4.7.1.0 5.10.0.0 to 5.11.2.0

Certified and bundled with 5.11.2.0

 NVIDIA Ampere Architecture GPUs
KiwiVision video analytics 4.7.0.0 5.10.0.0 to 5.11.0.0

Certified and bundled with 5.11.0.0

 NVIDIA Ampere Architecture GPUs
KiwiVision video analytics 4.6.1.0 5.10.0.0 to 5.10.4.0

Certified and bundled with 5.10.4.0

 Not applicable.
KiwiVision video analytics 4.6.0.0 5.10.0.0 to 5.10.2.0

Certified and bundled with 5.10.2.0

 Not applicable.
KiwiVision video analytics 4.5.0.0 5.8 GA to 5.10.1.0

Certified and bundled with 5.10.0.0 and 5.10.1.0

 Not applicable.
KiwiVision video analytics 4.4.0.0 5.8 GA to 5.10.0.0

Certified and bundled with 5.10.0.0

 Not applicable.
KiwiVision video analytics 4.4.0.0 5.8 GA to 5.9.5.0

Certified and bundled with 5.9.5.0

 Not applicable.
KiwiVision video analytics 4.3.0.0 5.8 GA to 5.9.2.01

Certified and bundled with 5.9.0.0, 5.9.1.0, and 5.9.2.0

 Not applicable.
KiwiVision video analytics 4.2 GA 5.8 GA to 5.8.2.0

Certified and bundled with 5.8.1.0.

 Not applicable.
KiwiVision video analytics 4.1 SR2 5.8.2.0

Not bundled with Security Center.

 Not applicable.
KiwiVision video analytics 4.1 SR1 5.8.2.0

Certified and bundled with 5.8 GA.

 Not applicable.
KiwiVision video analytics 4.1 GA 5.8.2.0 Not applicable.
KiwiVision video analytics 4.0 SR1 5.8.2.0 Not applicable.
KiwiVision video analytics 4.0 GA 5.8.2.0 Not applicable.

1 For Security Center 5.9.1.0 and later with a KiwiVision video analytics plugin earlier than 4.4.0, when privacy protection is enabled on a camera that is also used by the KiwiVision video analytics plugin, the plugin can only process the privacy protected video stream.

Sipelia compatibility

Product Compatible Security Center versions Other compatible products or hardware
Sipelia 2.13 SR1 5.10.4.0 to 5.11.3.0 Not applicable.
Sipelia 2.13 GA 5.10.4.0 to 5.11.3.0 Not applicable.
Sipelia 2.12 GA 5.8 to 5.11.3.0 Not applicable.
Sipelia 2.11 SR2 5.8 to 5.10.2.0 Not applicable.
Sipelia 2.11 SR1 5.8 to 5.9.4.0 Not applicable.
Sipelia 2.11 GA 5.8 to 5.9.4.0 Not applicable.
Sipelia 2.10 GA 5.8 to 5.9.4.0 Not applicable.
Sipelia 2.9 GA 5.8 to 5.9.4.0 Not applicable.
Parent topic: Product compatibility with Security Center

Product compatibility for Cloud Archives

Cloud Archives is compatible with specific versions of Security Center.

Starting in Security Center 5.10.0.0, Cloud Archives has been replaced by Omnicast™ Cloud storage. If you are running any of these versions, contact the Genetec™ Technical Assistance Center (GTAC) to help with your migration.
Product Compatible Security Center versions Other compatible products or hardware
Cloud Archives 5.9.5.0 5.9.5.0 Not applicable.
Cloud Archives 5.9.4.0 5.9.4.0 Not applicable.
Cloud Archives 5.9.3.0 5.9.3.0 Not applicable.
Cloud Archives 5.9.2.0 5.9.2.0 Not applicable.
Cloud Archives 5.9.1.0 5.9.1.0 Not applicable.
Cloud Archives 5.9.0.0 5.9.0.0 Not applicable.
Cloud Archives 5.8.2.0 5.8.2.0 Not applicable.
Cloud Archives 5.8.1.0 5.8.1.0 Not applicable.
Cloud Archives 5.8 GA 5.8 GA Not applicable.
Cloud Archives 5.7 SR6 5.7 SR6 Not applicable.
Cloud Archives 5.7 SR5 5.7 SR5 Not applicable.
Cloud Archives 5.7 SR4 5.7 SR4 Not applicable.
Cloud Archives 5.7 SR3 5.7 SR3 Not applicable.
Cloud Archives 5.7 SR2 5.7 SR2 Not applicable.
Cloud Archives 5.7 SR1 5.7 SR1 Not applicable.
Cloud Archives 5.7 GA 5.7 GA Not applicable.
Parent topic: Product compatibility with Security Center

Product compatibility for Clearance

To export video recording from a Security Center system to a Genetec Clearance™ account, you require the Clearance plugin.

The Clearance plugin is compatible with specific versions of Security Center. For compatibility information about the Clearance plugin, see For information about X, see Supported plugins in Security Center.

Parent topic: Product compatibility with Security Center

Product compatibility for ClearID

Genetec ClearID™ is compatible with specific versions of Security Center and other products listed in the table.

For compatibility information about the ClearID plugin, see Supported plugins in Security Center.
Product Compatible Security Center versions Other compatible products or hardware
ClearID 5.10 and later Not applicable.
Parent topic: Product compatibility with Security Center

Product compatibility for Mission Control

Genetec Mission Control™ is compatible with specific versions of Security Center and other products listed in the table.

Product Compatible Security Center versions Other compatible products or hardware
Mission Control 3.2.0.0 5.12
  • Mission Control Web API 2.11
  • Sipelia™ 2.12
  • RabbitMQ 3.12.1
  • Document Service 1.5
Mission Control 3.1.3.0 5.11.0.0 to 5.11.3.0
  • Mission Control Web API 2.10
  • Sipelia™ 2.12
  • RabbitMQ 3.11.5
  • Document Service 1.4
Mission Control 3.0.6.0 5.10.0.0 to 5.10.4.0
  • Mission Control Web API 2.6
  • Sipelia 2.11 SR2
  • RabbitMQ 3.9.15
  • Document Service 1.0
Mission Control 2.13.4.0 5.9.0.0 to 5.9.4.0
  • Mission Control Web API 2.0
  • Sipelia 2.10 GA to 2.11 GA
  • RabbitMQ 3.8.3
Mission Control 2.12.1.0 5.8 GA to 5.8.1.4
  • Mission Control Web API 1.3
  • Sipelia 2.8 SR1
  • RabbitMQ 3.7.10

For an overview of product availability, support and services available, see the Product Lifecycle page on GTAP.

Parent topic: Product compatibility with Security Center

Product compatibility for Genetec Mobile

Genetec™ Mobile is compatible with specific versions of Security Center listed in the table.

Product Compatible Security Center versions Other compatible products or hardware
Genetec Mobile 5.8 GA and later Not applicable.
Parent topic: Product compatibility with Security Center

Product compatibility for Genetec Web App

Genetec™ Web App is compatible with specific versions of Security Center and other products listed in the table.

Product Compatible Security Center versions Other compatible products or hardware
Genetec Web App 5.11.1.0 and later Not applicable.
Parent topic: Product compatibility with Security Center

Product compatibility for Stratocast

Stratocast™ can be federated by specific versions of Security Center.

Product Compatible Security Center versions Other compatible products or hardware
Stratocast Security Center 5.8 to 5.12.0.0 can federate Stratocast. Not applicable.
Parent topic: Product compatibility with Security Center