Recovering OPTEX lasers after an RSA Surveillance role failover - If the plugin role fails over to the secondary server, the OPTEX lasers appear as offline and can’t communicate with the Genetec™ Restricted Security Area (RSA) Surveillance plugin. - Restricted Security Area Surveillance - Plugin and extension guides - Integration guides

RSA Surveillance Integration Guide for OPTEX Devices
Product
Restricted Security Area Surveillance
Content type
Guides > Integration guides
Guides > Plugin and extension guides
ft:locale
en-US
Last updated
2025-04-04

If the plugin role fails over to the secondary server, the OPTEX lasers appear as offline and can’t communicate with the Genetec™ Restricted Security Area (RSA) Surveillance plugin.

What you should know

The configuration of OPTEX lasers is static and points to the IP address of the main plugin server. So, if the RSA Surveillance role fails over to a secondary Security Center server, you must update the laser's Destination IP address to point to the active server.

Procedure

  1. From a web browser, log on to the OPTEX laser's configuration web page using the laser's IP address and user credentials.
  2. Set the Destination IP address to the address of the active Security Center server that hosts the RSA Surveillance plugin role.

Results

The OPTEX lasers show as online in the plugin role's Tracking systems page.
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