Extension installed, but missing from Security Desk and Config Tool - Receiver 3.1

Receiver Intrusion Detection Extension Guide 3.1

Applies to
Receiver 3.1
Last updated
2021-09-22
Content type
Guides > Plugin and extension guides
Language
English (United States)
Product line
Ecosystem (add-ons) > Receiver
Version
3.1

If the Properties tab for the intrusion detection unit is missing and the Receiver activities task is missing from Security Desk, then the Receiver extension is not installed on your local machine. The extension must be installed on a Genetecâ„¢ Server (main or expansion) and on all client workstations.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms

  • In Config Tool, you see the intrusion detection unit under the Intrusion Manager role, and you can add a new receiver, but the unit is missing the Properties and Unit mappings tabs.
  • In Security Desk, you do not see the Receiver activities task.

Possible causes

The Receiver extension is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Possible solutions

Solution 1: Install the Receiver extension on your local computer.

Solution 2: Make sure that a Genetecâ„¢ Server has the intrusion detection extension installed, and that the Intrusion Manager role has been created and configured correctly.

Solution 3: Confirm that the Intrusion detection extension and the Receiver extension is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.IntrusionExtensions.

Solution 4: Confirm that your system has a license (certificate) for the intrusion detection extension: from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the intrusion detection extension, and make sure that your access permissions are set to the number of intrusion panels that is less than or equal to the number of certificates you have available.