To be eligible for technical support, you must install the extension with versions of Security Center and third-party software that are certified or supported by design.
|Plugin||Third-party version||Certified Security Center version|
|Receiver extension 3.1||Certified:
Supported by design:
|5.7 SR3, 5.8, and 5.9|
Product compatibility indicates that the product supports and can run with specific versions of other products. A product is compatible when it meets one of the following certification levels:
- Genetec Inc. has tested and validated the product.
- Supported by design
- The product has similar characteristics or is a newer version of a certified
version, but Genetec Inc. has
not tested or validated the product.NOTE: Minor versions of a major release are supported by design. For example, if 18.104.22.168 is listed, then subsequent 5.8.n.0 are supported by design. If a major release is not listed, then it is not supported.