Receiver error messages and solutions - Receiver 3.1

Receiver Intrusion Detection Extension Guide 3.1

Applies to
Receiver 3.1
Last updated
2021-09-22
Content type
Guides > Plugin and extension guides
Language
English (United States)
Product line
Ecosystem (add-ons) > Receiver
Version
3.1

You notice that the Receiver icon is yellow or red. To help you troubleshoot the various issues, learn about their possible causes and their respective solutions.

Role diagnostic errors and warning messages

The following table lists the event messages that change an alarm receiver (only the intrusion detection unit entity) to a warning state or to a normal state.

Events that change the state of unit to warning Events that change the state of unit to normal
Battery missing Battery restore
AC fail AC restore
Bosch internal message - Battery missing Bosch internal message - Battery restore
Bosch internal message - AC fail Bosch internal message - AC restore
Sur-Gard internal message - Shelf 1 PSU3 Failure Sur-Gard internal message - Shelf 1 PSU3 Restoral
Sur-Gard internal message - Shelf 2 PSU3 Failure Sur-Gard internal message - Shelf 2 PSU3 Restoral
Sur-Gard internal message - Shelf 1 PSC Failure Sur-Gard internal message - Shelf 1 PSC Restoral
Sur-Gard internal message - Shelf 2 PSC Failure Sur-Gard internal message - Shelf 2 PSC Restoral
Sur-Gard internal message - Battery Low Shelf 1 Sur-Gard internal message - Battery Low Restoral 1
Sur-Gard internal message - Battery Low Shelf 2 Sur-Gard internal message - Battery Low Restoral 2
Sur-Gard internal message - Primary CPM3 Failure Sur-Gard internal message - Primary CPM3 Restoral
Sur-Gard internal message - Secondary CPM3 Failure Sur-Gard internal message - Secondary CPM3 Restoral