Resetting the Server Admin password in Security Center - Before resetting the password of the default Admin user profile in Security Center, you must complete some prerequisite steps. - Security Center 5.9 - 5.13

If you forget the Server Admin password in Security Center, you can set a new, temporary password in the GenetecServer.gconfig file.

Reset the Server Admin password using the configuration file

1. In the server's Windows taskbar, click and enter Notepad.
2. In the search result, right-click Notepad and click Run as administrator.
3. In Notepad, click File > Open and select the GenetecServer.gconfig file.
   The file location depends on your version of Windows. The following are default locations, but they can be modified during Security Center installation:

   • Windows 32-bit: C:\Program Files\Genetec Security Center 5.x\ConfigurationFiles
   • Windows 64-bit: C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles

   NOTE: If .gconfig files aren’t associated with Notepad, select All Files (*.*) in the Open dialog box to see them.
4. Inside <genetecServer>, set the following values:
   IMPORTANT: Don't set a blank or weak password value, even if it's for a brief period.
   • For Security Center 5.13.0.0 and earlier, set the password element as follows:
     Code

     <password password="my_new_password" encrypted="false" />

     
   • For Security Center 5.13.1.0 and later, set the resetPassword element as follows:
     Code

     <resetPassword input="my_new_password" updated="false" />

     
5. Save and close the file.
   The password is reset, and you can use it to log on to Server Admin.

   IMPORTANT: Password strength is not validated when you set a new password in the GenetecServer.gconfig file. Log on to Server Admin as soon as possible to change the temporary password. Server Admin forces new passwords to conform to Security Center standards.

Reset the Server Admin password in Server Admin

1. Log on to Server Admin with the temporary password you set in the GenetecServer.gconfig file.
2. On the Overview page, click Modify in the Connection settings section.
3. In the Change password dialog box:
   1. In the Old password field, enter the temporary password you used to log on to Server Admin.
   2. In the Password field, enter a new password as prompted, and re-enter it in the Confirm password field.
   3. Click Save.
4. Click Save.
   The Server Admin password is reset.