Resetting your password for Server Admin in Security Center - Security Center 5.5 - 5.10

Applies to
Security Center 5.5 - 5.10
Last updated
2022-04-20
Language
English (United States)
Product
Security Center
Version
5.10
5.9
5.8
5.7
5.6
5.5

Resetting your password for Server Admin in Security Center

If you forget the Server Admin password in Security Center, you can reset it by clearing the old password and setting a new one.

Procedure

  1. On the main server, open Windows Explorer and navigate to the ConfigurationFiles folder in one of the following locations:
    • Windows 32-bit: C:\Program Files\Genetec Security Center 5.x\ConfigurationFiles
    • Windows 64-bit: C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles

  2. Open GenetecServer.gconfig in Notepad.
  3. Inside <genetecServer, set the <password element as follows:
    <password password="" encrypted="false" />

  4. Save and close the file.
    The old password has been cleared. You can now open Server Admin without a password.
  5. Log on to Server Admin.
  6. In the Connection settings section on the Overview page, click Modify next to the Password field.
  7. In the Change password dialog box, enter a new password as prompted and click Save.
    NOTE: Because the current password is blank, do not specify anything in the Old password field.
  8. Click Save.

Results

The Server Admin password has been reset.

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.