Known issues in RSA Surveillance plugin 3.2 - Restricted Security Area Surveillance 3.2

Restricted Security Area Surveillance Plugin Guide 3.2

Applies to
Restricted Security Area Surveillance 3.2
Last updated
Content type
Guides > Plugin and extension guides
English (United States)
Product line
Ecosystem (add-ons) > Restricted Security Area Surveillance

Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.

The RSA Surveillance plugin 3.2 integration includes the following known issues:
Issue Description
1758189 In the RSA Investigation report, sometimes the target and path of a fused target does not display on a map.

Workaround: Refresh the map by moving the map around.

1704881 RSA Investigation: When selecting an area on the map, you might have to draw a larger area that needed. A drawn area is oriented North, so if the map is oriented in a direction other than North, then the area is a diamond, not a rectangle.
1703636 After updating a Security Center license for the RSA Surveillance plugin and tracking systems, you must deactivate and then reactivate the RSA Surveillance role.
1411526 In the Add tracking system wizard, on the Specific configuration page, after you click the map to place an OPTEX laser, if you click the + or - buttons to change the zoom level, the laser is moved to a different position.

Workaround: Zoom in and out as required, then click the map to place the laser.

1027584 Maps: After adding a zone to a new map, the zone list of the RSA plugin doesn't refresh, and the new map doesn't display in the linked maps for this zone.

Workaround: Close the Map task, and then reopen the Map task.

1027565 Maps: After renaming an RSA zone, the tooltip continues to display the old name.
1022551 After linking a polygon shape to an RSA zone, events for that zone will not be displayed in the zone list or Past Events pane until you close the Map task and then reopen the map task.
938083 Maps: Sometimes the path or icon of target is displayed on the map after the target has been acknowledged.
938072 Zones: A zone cannot be recreated; neither by deleting and adding the zone nor by deleting the plugin and reimporting the zone.
933477 Video: Sometimes the icon for a target is shown on top of the video tile.