Managing RSA intrusion incidents - Restricted Security Area Surveillance 3.2

Restricted Security Area Surveillance Plugin Guide 3.2

Applies to
Restricted Security Area Surveillance 3.2
Last updated
Content type
Guides > Plugin and extension guides
English (United States)

As the Genetec Mission Control™ owner of an intrusion incident detected by an RSA tracking system, you can use the Incident monitoring task to review the path of the RSA target, view associated video, acknowledge the target manually, or change the state of the incident to automatically acknowledge the target.

Before you begin

Read the Genetec Mission Control™ User Guide so that you understand how to work with the Incident Monitoring task; especially, the list pane, map pane, and the dashboard.

What you should know

Any user, not only the incident owner, can use the commands in the RSA widget, and the incident can be either active or closed.


  1. In Security Desk, open the Incident monitoring task.
  2. In the dashboard, click the gear (Display options (gear button)), and choose the display options that you prefer.
    Incident Monitoring display options
  3. In the list pane or on the map, click the incident that you want to work on.
  4. Scroll to the end of the list, and click RSA to open the widget.
    RSA widget in the dashboard of the Incident monitoring task
  5. Using the RSA widget, you can do the following:
    RSA widget
    Information about the target
    View the target's speed in kilometers per hour, its direction of travel, a timer (in red) indicating how much time has passed since the target was put in alert, and the date and time that the target was created.
    Alert () button
    Generate an alert for a target, which triggers the alarm and event-to-action that are configured in the Restricted Security Area Surveillance plugin role.
    Acknowledge () button
    Acknowledge the target to remove it from the Map task and the Monitoring task.
    View surrounding cameras () button
    View video from the cameras associated to this zone.
    Describe target () button
    Add a description of the target.
    Target type () button
    Identifies the type of target. Click the icon to change the type.