Unable to unlock SALTO doors - SALTO Virtual Network 3.2

SALTO Virtual Network (SVN) Plugin Guide 3.2

Applies to
SALTO Virtual Network 3.2
Last updated
Content type
Guides > Plugin and extension guides
SALTO Virtual Network

If you are unable to unlock a SALTO door, hotel rooms, or suite despite having the credentials, you can verify the status and battery level of the door in Config Tool.

What you should know

If a door is in warning, it may require a firmware update. For more information, consult your SALTO documentation.


  1. From the home page in Config Tool, open the Area view task.
  2. Select a SALTO door, hotel room or locker from the entity browser, and click on the Custom fields tab.


In the Salto section, the status and battery level of the door are displayed.
NOTE: The fields appear as read/write, however any changes made to these fields will be overridden immediately with the value from the door.