From the Security Desk Maps task, you can acknowledge gunshot detection alarms directly from a map, or you can acknowledge gunshot detection and sensor health alarms from the Alarms pane.
What you should know
IMPORTANT: Gunshots can be fired in rapid succession. To ensure that
you receive alarms for all the gunshots, do not change the default
Reactivation threshold of these alarms. The default
Reactivation threshold is 0 (zero) seconds.
In the
Maps task, sensor health alarms can only be acknowledged from
the Alarms pane, and cannot be acknowledged from the sensor icons
on the map.NOTE: When a breadcrumb icon turns orange
(), it looks like a
sensor health alarm icon (). The
difference between the two is that the breadcrumb icon always has a black
border.
Sensor health alarm icons turn back to green automatically.
Procedure
To acknowledge a gunshot detection alarm from a map:
-
From the map, right-click a sensor that is in an alarm state, and do one of the
following:
- Click Acknowledge alarm to acknowledge only the alarm triggered by that sensor.
- Click Acknowledge all SDS gunshot alarms to acknowledge all active gunshot detection alarms at the same time.
To acknowledge a gunshot detection or sensor health alarm from the Alarms pane:
- From the Maps toolbar, click Alarms ().
- In the Alarms pane, right-click an alarm, and then select an acknowledgment option.
Results
For more information on alarm acknowledgment, see Acknowledging alarms.