If the Properties page, reports, events, and alerts are missing, the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (main or expansion) and on all client workstations that are used to monitor incidents.
Symptoms
- In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
- The user has the priveleges required to see reports in Security Desk, but does not see the reports for this plugin.
- In Security Desk, you are receiving events or alerts for this plugin, but the columns specific to the plugin (Start floor, Destination floor, Elevator, User, Terminal, and so on) are empty.
Causes
The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
Solutions
Solution 1: Install the plugin on your local computer.
Solution 2: Make sure that a Security Center server has the plugin installed, that the plugin role is hosted on it, and that it is configured correctly.
Solution 3: Confirm that the plugin is installed on your Security Center computer: from the homepage in Security Desk or Config Tool, click and look in the list for entries that begin with Genetec.Plugins.
Solution 4: Confirm that your system has a license (certificate) for the plugin: from the homepage in Security Desk or Config Tool, click , look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.