Schindler PORT Elevator plugin installed but missing from Security Desk and Config Tool - Schindler Port Elevator 3.0

Schindler PORT Elevator Plugin Guide 3.0

Applies to
Schindler Port Elevator 3.0
Last updated
2022-09-23
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product
Schindler Port Elevator
Version
3.0

If the Properties page, reports, events, and alerts are missing, the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (main or expansion) and on all client workstations that are used to monitor incidents.

Symptoms

  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
  • The user has the priveleges required to see reports in Security Desk, but does not see the reports for this plugin.
  • In Security Desk, you are receiving events or alerts for this plugin, but the columns specific to the plugin (Start floor, Destination floor, Elevator, User, Terminal, and so on) are empty.

Causes

The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solutions

Solution 1: Install the plugin on your local computer.

Solution 2: Make sure that a Genetec™ Server has the plugin installed, the role created, and is configured correctly.

Solution 3: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.Plugins.

Solution 4: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.