Configuring Mobile Server roles - Security Center 5.10

You only need to change the Mobile Server configuration if the default settings are not ideal, or if you created multiple Mobile Server roles in your system.

1. From the Config Tool home page, open the System task, and click the Roles view.
2. Click the Mobile Server that you want to change.
3. (Optional) From the Identity page:
   • Change the name of the role as it appears in Config Tool.
   • Assign the role to a different partition to restrict its use to certain user groups.
4. Click the Properties tab.
5. In the General settings section, configure the Mobile Server properties and the characteristics shared by all mobile applications connected to this role.

   Web address

   Define the suffix of the URL used by Genetec™ Mobile to connect to the Mobile Server. The format of the URL is host:port/web address, where host is the IP address or hostname of the server hosting the Mobile Server role, port is HTTPS port 443 by default, and web address is Mobile by default. Each Mobile Server role must have a unique URL. If two roles are hosted on the same server, they must have different web addresses or use different ports.

   Use the default secure HTTP port of the server

   By default, the Mobile Server communicates with the mobile devices over HTTPS port 443. If your IT policy requires a different port, or there is some sort of conflict, you can change this port. Turn off this option and then change the port number.

   Maximum inbox messages per user

   Define the maximum number of messages that Genetec™ Mobile keeps in its inbox. If a new message is received while the inbox is full, the oldest message is deleted.

   Session timeout

   Define the maximum period of inactivity, meaning the app is in the background, before the Mobile Server automatically logs the user off.

   Maximum number of client sessions

   Set a limit to the number of Genetec™ Mobile connections that this role can handle to avoid overloading the server. The default is no limit.

6. In the Features section, select the features you want to enable in Genetec™ Mobile on devices connected to this role.

   Alarms

   Allow Genetec™ Mobile users to monitor and acknowledge alarms.

   Device camera streaming

   Allow Genetec™ Mobile to enroll mobile device cameras in Security Center. Click to configure the settings.

   Maximum sequence length

   Maximum duration of the streamed video. After the duration elapses, the streaming automatically stops to prevent battery drain.

   Port start and end index

   Port range used for mobile device cameras.

   Archiver

   Archiver role responsible to manage the device cameras.

   Location

   Area entity where the device cameras are grouped under.

   License plate management

   (Genetec™ Mobile 5.1.0 and later) Allow mobile users to view live ALPR events (reads and hits), to add license plates to hotlists, and to generate reports on reads and hits.

   Maps

   Allow Genetec™ Mobile to display Security Center entities and live events on maps.

   Push notifications

   Allow Genetec™ Mobile to receive push notifications from the Mobile Server.

   Threat levels

   Allow the Genetec™ Mobile user to display and set threat levels.

   Tracking

   Allow Genetec™ Mobile to share its device location with other users on the system so that its user can be displayed on georeferenced maps, in Security Desk, and other instances of Genetec™ Mobile.

   Video

   Allow Genetec™ Mobile to display video from Security Center. Click to configure the settings.

   Maximum number of video streams

   Set a limit to the number of video streams that this role can handle to avoid overloading the server. The default is no limit.

   Limit Media Gateway role usage

   Turn on this option to assign Media Gateway roles to this Mobile Server and limit the use of the Media Gateway roles to the selected servers to accommodate your network limitations. Only the servers assigned to the selected Media Gateway roles are listed.

   H.264 video quality

   For cameras that support H.264 streams, choose the video stream to use when the Genetec mobile app connects over WiFi and cellular networks. You can choose:

   • A preconfigured stream usage: Live, Recording, Low resolution, High resolution, or Remote. For more info, see Configuring video streams of cameras.
   • Quality so that the system uses the preconfigured stream usage that has the highest resolution and frame rate.
   • Performance so that the system uses the preconfigured stream usage that requires the least amount of bandwidth.

   

   Allow MJPEG

   Enable or disable MJPEG streams. When enabled, if the camera requested by Genetec™ Mobile does not support H.264, then video is sent in MJPEG format.

   Choose the maximum resolution and frame rate to use when sending MJPEG video over WiFi and cellular networks. The mobile user can override these settings in Genetec™ Mobile.

   When a mobile user requests to view a camera, the Mobile Server gets all the streams configured for that camera and selects the one closest to the maximum settings. If a stream is found with a resolution close to that, the Media Gateway sends that stream to the Mobile Server which then sends it to the mobile device. If no stream is found close to the resolution, the Media Gateway must transcode the stream to get the desired resolution.

   IMPORTANT: The transcoding process is very CPU intensive and should be avoided. For every camera susceptible to be viewed by mobile users, always ensure that you have one stream configured that is close to the maximum settings configured in the Mobile Server. Alternatively, you can turn off the MJPEG option to avoid any possibility of transcoding.

7. (Optional) Enable Security Center Mobile features that were added after your current Security Center release.
   You can enable new features on Genetec™ Mobile without having to upgrade your Security Center system by clicking . For more information, contact one of our sales representatives.
8. If you have multiple Mobile Server roles, move this role to its own expansion server.
9. (Optional) Add failover and load balancing to this Mobile Server role.