Reapplying Security Center license - Security Center 5.10

Security Center Administrator Guide 5.10
Applies to
Security Center 5.10
Last updated
2023-06-12
Content type
Guides > Administrator guides
Language
English
Product
Security Center
Version
5.10

Every time your Security Center license is updated (new camera connections added, expiry date extended, and so on), you must reapply it to your main server for the changes to take effect.

What you should know

Reapplying your license does not require reactivating your license.

Procedure

  1. Open Server Admin.
  2. Enter the server password that you set during the server installation, and click Log on.
  3. Under the License section of the Overview page, click Modify.
  4. In the License management dialog box, reapply your license in one of the following ways:
    Web activation
    (Recommended) Reapply your license from the Internet. In the dialog box that opens, enter your System ID and Password and click Activate. The process is complete.

    Your system ID and password are specified in the Security Center License Information document. Our Customer Service team sends you this document when you purchase the product.

    Manual activation
    If your computer does not have Internet access, reapply your Security Center license manually using a license file. Continue with the next step.
  5. From a computer with internet access, open the Genetec™ Technical Assistance Portal (GTAP) at: https://portal.genetec.com/support.
  6. On the Login page, do one of the following:
    • Enter your system ID and password, and then click Login.
    • Enter your GTAP user account (your email address) and password, and then click Login
  7. On the GTAP home page, open the Genetec Portal menu and click Technical Assistance > System Management.
  8. On the System Management page, type your system ID and click Search.
    The System Information page opens.

  9. In the License information section, and do one of the following:
    • Below License Key, click Download, and save the license key to a file.
    • To have the license key (.lic file) sent to you through email, click More > Send by email, enter your email address, and click OK.
  10. Return to the Server Admin that is connected to your Security Center main server.
  11. In the License management dialog box, do one of the following:
    • Paste your license information from the license key file by copying the content from a text editor.
    • Browse for the license key (.lic file), and click Open.
  12. Click Activate.