Reapplying Security Center license on Directory failover systems - Security Center 5.10

Whenever your Security Center license for a Directory failover system is updated, you must reapply the license from Config Tool for the changes to take effect. Updates include adding new camera connections, extending expiry dates, and so on.

1. From the Config Tool home page, open the System task, and click the Roles view.
2. Select the Directory Manager () role, and click the Directory servers tab.
   
3. Click Modify license for all servers.
   The License management dialog box opens.

   

4. In the License management dialog box, reapply your license in one of the following ways:

   Web activation

   (Recommended) Reapply your license from the Internet. In the dialog box that opens, enter your System ID and Password, and click Activate > Apply > Apply. The process is complete.

   Your system ID and password are specified in the Security Center License Information document. Our Customer Service team sends you this document when you purchase the product.

   Manual activation

   If your workstation has no Internet access, reapply your Security Center license manually using a license file. Continue with the next step.

5. From a computer with internet access, open the Genetec™ Technical Assistance Portal (GTAP) at: https://portal.genetec.com/support.
   
6. On the Login page, do one of the following:
   • Enter your system ID and password, and then click Login.
   • Enter the email address for your GTAP user account and password, and then click Login
7. On the GTAP home page, open the Genetec Portal menu and click Technical Assistance > System Management.
8. On the System Management page, type your system ID and click Search.
   The System Information page opens.

   

9. In the License information section, click Download under License Key and save the license key to a file.
   

   The default file name is your system ID, followed by _Directory_License.lic.

10. Return to the Config Tool workstation with the license key file.
11. In the License management dialog box, click Manual activation.
12. In the Manual activation dialog box, do one of the following:
    • Paste your license information from the license key file by copying the content from a text editor.
    • Browse for the license key (.lic file), and click Open.
    
13. Click Activate.
    A dialog box showing your license information opens.

    
14. Click Apply to close the dialog box, and click Apply at the bottom of the Config Tool window to save your changes.