Upgrading SharpV unit firmware - Security Center 5.10

Security Center Administrator Guide 5.10
Applies to
Security Center 5.10
Last updated
2023-06-12
Content type
Guides > Administrator guides
Language
English
Product
Security Center
Version
5.10

You can upgrade the firmware or perform maintenance updates to one or more fixed ALPR units directly from Config Tool.

Before you begin

Upgrading your ALPR unit requires the following:
  • Config Tool is running on the same system that hosts the ALPR manager role.
  • All ALPR manager roles are hosted on Security Center servers running 5.10.4.0 or later.
  • Your Security Center user has the Upgrade video units privilege.
  • The unit you want to upgrade has a supported upgrade path to the new version.
  • The SharpV units support upgrades using Config Tool. This requires the units to have a SharpOS 13.3 or later, depending on the unit you want to upgrade.
  • Download a supported firmware version for the unit from GTAP.
IMPORTANT: It is recommended to schedule upgrades outside of core business hours.

What you should know

Hardware inventory report showing all the hardware details of the ALPR units in your network
NOTE: You can schedule multiple consecutive upgrades for the same SharpV unit. However it is recommended that a sufficient interval is maintained between the upgrades to ensure that every upgrade is successful.
You can also update individual SharpV units from the respective Sharp Portal.

Procedure

  1. In Config Tool, generate a hardware inventory report for the SharpV units you want to upgrade.
  2. Select the units that you want to upgrade.
    NOTE: You can select different generations of SharpV units to be upgraded simultaneously. However, if the firmware version of .gpack selected is not compatible, the upgrade button is not displayed.
  3. Click Upgrade ().
    NOTE: If a unit has a firmware upgrade running, and you select another firmware upgrade for that unit, the first upgrade is automatically canceled and the second upgrade starts.
  4. In the file browser, select the firmware file that you downloaded from GTAP, and click Open.
  5. (Optional) To delay the upgrade, click Advanced options, and select Delay upgrade until, and enter the upgrade date and time.
    Upgrade firmware window showing advanced options for a Sharp unit upgrade
  6. Click Upgrade.
    When the upgrade starts, the Upgrade status column displays the current status of the ALPR unit firmware update.
    Status Displayed when
    Started The firmware upgrade starts.
    Transfer Started The file transfer starts.
    Upgrading The upgrade starts.
    Canceled The upgrade was canceled by the user.
    Failed The upgrade failed.
    Completed The upgrade is successfully completed.

After you finish

  • When the update is complete, generate another Hardware inventory report in Config Tool and confirm the firmware version displayed. You can also view the status of the upgrade from the corresponding Sharp Portal.
  • You can view, modify, or delete the upgrade task in the following way:
    1. From the Config Tool home page, open System > Scheduled tasks.
    2. From the left-hand pane, click the required scheduled task.
      Properties tab of scheduled upgrade task highlighting the details of the Sharp unit
      NOTE: You can only modify details such as selected units, file path and so on until the firmware upgrade begins. To modify details after upgrade has started, you need to cancel the task and create a task with the correct details.