Upgrading access control unit firmware and platform, and interface module firmware

Upgrading access control unit firmware and platform, and interface module firmware - Security Center 5.10

Security Center Administrator Guide 5.10

Product

Security Center

Content type

Guides > Administrator guides

Version

5.10

Language

English

Last updated

2023-06-12

You can upgrade the firmware or maintenance updates of one or more access control units, or the firmware of one or more interface modules directly from Config Tool. The platform version refers to updates such as cumulative security rollups, which are periodic releases of security fixes and updates.

Before you begin

Upgrading your access control unit or interface module requires the following:

Ensure that your device can be upgraded in Config Tool, according to the Synergis™ Softwire version running on the Synergis™ Cloud Link unit.
Verify the upgrade path for the unit you want to upgrade.
Ensure that Power over Ethernet (PoE) units include a battery backup in case of a power failure during the upgrade process.
Download a supported firmware version or cumulative security rollup for the unit from GTAP.
For HID EVO firmware download links, see HID firmware upgrade procedure for EVO units.
For HID EVO units, ensure that the Admin password is set in Config Tool under the unit's properties.

What you should know

It is recommended to schedule upgrades outside of core business hours.

IMPORTANT: Upgrading the platform can cause 30 to 60 minutes of downtime. During that time, the unit might reboot twice to complete the installation of the cumulative security rollup.

The following conditions must be met for the Upgrade button to be displayed:

The interface modules are supported for upgrade in Config Tool. This requires Synergis™ Softwire 11.1 or later, depending on the interface module you want to upgrade.
All the units or interface modules you want to upgrade are of the same product type.
None of the units are Streamvault™ appliances.
None of the units have a scheduled firmware upgrade pending.
None of the units are federated.
You have the Upgrade access control units and the Unit enrollment user privileges.
The Access Manager role is not in backward compatibility mode.

Procedure

In Config Tool, generate a hardware inventory report for the units or interface modules you want to upgrade.
Select the units or interface modules that you want to upgrade.
The Proposed firmware version field displays the recommended firmware version. If the firmware version is the same as the proposed version, it displays Up to date.
For access control units, click Upgrade (), and select one of the following:
- To upgrade the firmware, select Upgrade firmware.
- To install a cumulative security rollup, select Upgrade platform.
For interface modules, click Upgrade ().
In the file browser, select the firmware or cumulative security rollup file that you downloaded from GTAP, and click Open.
(Optional) To delay the upgrade, click Advanced options, and select Delay upgrade until, and enter the upgrade date and time.
Click Upgrade.

NOTE: Individual access control units can also be upgraded in the Access control task in Config Tool from the unit's Identity page in the Roles and units view.

The system upgrades the access control units or interface modules' firmware or platform version, and then the units and interface modules restart.

After you finish

When the units or interface modules return online, generate another Hardware inventory report in Config Tool and confirm the firmware or platform version displayed.
Verify that all doors controlled by the upgraded units or interface modules operate properly.