For the security of your system, you should always change the unit password after
enrolling them. For certain models of your video units, you can change their passwords directly
from Config Tool.
Before you begin
If you need to change the passwords on a large number of units, you can
update them in batches from the
Hardware inventory task.
CAUTION:
Changing a
unit password causes a short recording interruption, so choose a time of day that minimizes
disruption to your operations.
What you should know
-
You need the Update video unit password
privilege to perform this operation.
-
Only certain
models of video units support the password update feature from Config Tool. You might have to upgrade the unit
firmware for this feature to work. For the list of manufacturers that
support this feature, see Manufacturers that support password update.
For the video units that are not supported, you must change their password on the unit
itself through their web portal, and then update their password in Config Tool to match the new password.
Procedure
-
From the Config Tool homepage, open the Video task and click the
Roles and units view.
-
Select the video unit you want and click the Properties
tab.
-
In the Authentication section, if the Change unit
password button is disabled and its tooltip reads Not
supported, you must change the password on the unit itself.
-
At the bottom of the screen, click .
-
Log on to the unit's web page and change its password.
-
Return to Config Tool, update the
Password field, and click Apply.
If the tooltip indicates another cause, fix the problem and try again.
-
If the Change unit password button is enabled, click it.
-
In the Change unit password dialog box, do one of the
following:
- (Recommended) Click for
the system to generate a secure password.
- Enter the password manually, twice. The password must comply with the password
policies that are displayed. Ensure that the password strength gauge indicates at least
Strong.
-
Click Update password.
If the update is successful, you would see
Password
changed.
-
If the password is rejected, log on to the unit's web page to learn about its password
policies and try again.
Password policies are defined by manufacturers. Some manufacturers enforce more rules
than the ones displayed in the dialog box. For example, some manufacturers do not accept
four consecutive ASCII characters, such as "1234" or "abcd", nor a string of four or more
identical characters, such as "!!!!" or "aaaa".
After you finish
Change more unit passwords if necessary, then
export the new passwords and keep them in a
safe place.
IMPORTANT: We strongly recommend that you export your passwords if they
are generated by the system. If you ever delete these units from Security Center, you will not be able to connect to these
units through their web portal if you do not have a copy of their
passwords.