Mobile Server configuration tabs - Security Center 5.11

Security Center Administrator Guide 5.11

Applies to
Security Center 5.11
Last updated
2023-11-10
Content type
Guides > Administrator guides
Language
English
Product
Security Center
Version
5.11

You configure the Mobile Server from the Roles view of System task in Security Center Config Tool.

Mobile Server - Properties tab

Click the Properties tab to configure the common Genetec™ Mobile behaviors and select the Security Center Mobile features you want to enable.

Web address
Define the suffix of the URL used by Genetec Mobile to connect to the Mobile Server. The format of the URL is host:port/web address, where host is the IP address or hostname of the server hosting the Mobile Server role, port is HTTPS port 443 by default, and web address is Mobile by default. Each Mobile Server role must have a unique URL. If two roles are hosted on the same server, they must have different web addresses or use different ports.
Use the default secure HTTP port of the server
By default, the Mobile Server communicates with the mobile devices over HTTPS port 443. If your IT policy requires a different port, or there is some sort of conflict, you can change this port. Turn off this option and then change the port number.
Maximum inbox messages per user
Define the maximum number of messages that Genetec Mobile keeps in its inbox. If a new message is received while the inbox is full, the oldest message is deleted.
Session timeout
Define the maximum period of inactivity, meaning the app is in the background, before the Mobile Server automatically logs the user off.
Maximum number of client sessions
Set a limit to the number of Genetec Mobile connections that this role can handle to avoid overloading the server. The default is no limit.
Features
Select the features that you want to enable in Genetec Mobile on devices connected to this Mobile Server.
Alarms
Allow Genetec Mobile users to monitor and acknowledge alarms.
Device camera streaming
Allow Genetec Mobile to enroll mobile device cameras in Security Center. Click to configure the settings.
Maximum sequence length
Maximum duration of the streamed video. After the duration elapses, the streaming automatically stops to prevent battery drain.
Port start and end index
Port range used for mobile device cameras.
Archiver
Archiver role responsible to manage the device cameras.
Location
Area entity where the device cameras are grouped under.
License plate management
(Genetec Mobile 5.1.0 and later) Allow mobile users to view live ALPR events (reads and hits), to add license plates to hotlists, and to generate reports on reads and hits.
Maps
Allow Genetec Mobile to display Security Center entities and live events on maps.
Push notifications
Allow Genetec Mobile to receive push notifications from the Mobile Server.
Threat levels
Allow the Genetec Mobile user to display and set threat levels.
Tracking
Allow Genetec Mobile to share its device location with other users on the system so that its user can be displayed on georeferenced maps, in Security Desk, and other instances of Genetec Mobile.
Video
Allow Genetec Mobile to display video from Security Center. Click to configure the settings.
Maximum number of video streams
Set a limit to the number of video streams that this role can handle to avoid overloading the server. The default is no limit.
Limit Media Gateway role usage
Turn on this option to assign Media Gateway roles to this Mobile Server and limit the use of the Media Gateway roles to the selected servers to accommodate your network limitations. Only the servers assigned to the selected Media Gateway roles are listed.
H.264 video quality
For cameras that support H.264 streams, choose the video stream to use when the Genetec mobile app connects over WiFi and cellular networks. You can choose:
  • A preconfigured stream usage: Live, Recording, Low resolution, High resolution, or Remote. For more info, see Configuring video streams of cameras.
  • Quality so that the system uses the preconfigured stream usage that has the highest resolution and frame rate.
  • Performance so that the system uses the preconfigured stream usage that requires the least amount of bandwidth.
Allow MJPEG
Enable or disable MJPEG streams. When enabled, if the camera requested by Genetec Mobile does not support H.264, then video is sent in MJPEG format.

Choose the maximum resolution and frame rate to use when sending MJPEG video over WiFi and cellular networks. The mobile user can override these settings in Genetec Mobile.

When a mobile user requests to view a camera, the Mobile Server gets all the streams configured for that camera and selects the one closest to the maximum settings. If a stream is found with a resolution close to that, the Media Gateway sends that stream to the Mobile Server which then sends it to the mobile device. If no stream is found close to the resolution, the Media Gateway must transcode the stream to get the desired resolution.

IMPORTANT: The transcoding process is very CPU intensive and should be avoided. For every camera susceptible to be viewed by mobile users, always ensure that you have one stream configured that is close to the maximum settings configured in the Mobile Server. Alternatively, you can turn off the MJPEG option to avoid any possibility of transcoding.
Advanced settings
These advanced settings are reserved for use by our Technical Assistance personnel.

Mobile Server - Resources tab

Click the Resources tab to configure the servers and database assigned to this role.
Servers
Servers hosting this role. All must have access to the role database.
Database status
Current status of the database.
Database server
Name of the SQL Server service. The value (local)\SQLEXPRESS corresponds to Microsoft SQL Server Express Edition installed by default with Security Center Server.
Database
Name of the database instance.
Actions
You can perform the following functions on the role database:
Create a database ()
Create a new database with the option to overwrite the existing one.
Delete the database ()
Delete the database.
Database info ()
Show the database information.
Notifications ()
Set up notifications for when the database space is running low.
Resolve conflicts ()
Resolve conflicts caused by imported entities.
Backup/Restore ()
Back up or restore the database.
Authentication
Specifies which SQL Server authentication is to be used:
Windows
(Default) Use Windows authentication when the role server and the database server are on the same domain.
SQL Server
Use SQL Server authentication when the role server and the database server are not on the same domain. You must specify a username and password in this case.
Database security
Security options for communication between the role and its database server.
Encrypt connections
(Default) Uses Transport Layer Security (TLS) protocol for all transactions between the role and the database server. This option prevents eavesdropping and requires no setup on your part.
Validate certificate
Authenticates the database server before opening a connection. This is the most secure communication method and prevents man-in-the-middle attacks. The Encrypt connections option must first be enabled.
NOTE: You must deploy a valid identity certificate on the database server. A valid certificate is signed by a certificate authority (CA) that is trusted by all servers hosting the role and that is not expired.