Before you replace an access control unit with a new one, there are steps you must
perform.
Before you begin
You can only replace an access control unit with a new one if the two are of the same
brand and model. The exception to this rule is if you are replacing an HID VertX V1000 unit
with a Synergis™ unit. In every case, the same
interface modules (brand and model) must be connected to the new unit. If there is any
difference other than the mentioned exception, the unit replacement will not be
accepted.
What you should know
For more information about Synergis™ Cloud Link configuration,
see the following guides, depending on your unit:
- For Synergis Cloud Link units, see the Synergis™ Cloud Link Administrator Guide.
- For legacy Synergis Cloud Link units, see the Synergis™ Appliance Configuration Guide.
Procedure
-
Back up the Directory database from
Server Admin.
-
For Synergis units, back up the unit configuration
files.
NOTE: If the Synergis unit is no longer
reachable, and you do not have a backup file, then some configuration must be manually
done on the new unit to match the old one.
-
Physically disconnect the old unit and make sure it is offline in Security Center (
).
-
Physically install the new unit:
- For Synergis Cloud Link units, see the Synergis™ Cloud Link Hardware Installation Guide.
- For legacy Synergis Cloud Link units, see the
Synergis™ Cloud Link Appliance Hardware Installation
Guide.
-
Install the HID
unit.
-
For RS-485 integrations, physically disconnect the RS-485 interface modules from the
old unit and connect them to the new unit using the same channels.
IMPORTANT: Do not change the physical addresses of the interface
modules.
-
For Synergis units, restore the old unit's configuration
files on the new unit.
The admin password, network settings and Synergis key store are not restored.
-
Add the new unit in Security Center: