Replacing access control units - Security Center 5.11

Security Center Administrator Guide 5.11

Product
Security Center
Content type
Guides > Administrator guides
Version
5.11
Language
English
Last updated
2024-07-05

If an access control unit fails, you can replace it with a new, compatible unit. This process copies over the configuration settings; associations to doors, elevators, and zones; and event logs to the new unit.

Before you begin

Prepare to replace your access control unit.
NOTE: If the old Synergis™ unit is no longer reachable, and you did not back up the unit configuration, then you must add the hardware that was on the old unit to the new unit before replacing the unit. This is not required for the Mercury or Honeywell controller integrations.

What you should know

Replacing your access control unit requires that you temporarily deactivate the Access Manager role.

Procedure

  1. Temporarily deactivate the Access Manager role.
    1. From the Config Tool homepage, open the Access control task, and click the Roles and units view.
    2. Right-click the Access Manager role, and click Maintenance > Deactivate role ().
    3. In the confirmation dialog box that opens, click Continue.
      The Access Manager and all the access control units controlled by the role turn red.
  2. Click the homepage, click Tools > Unit replacement.
    The Unit replacement dialog box opens.
  3. In the Unit type option, select Access control units.
  4. Select the Old and the New access control units.
  5. Click Swap.
    For V1000 to Synergis replacements, if the V1000 had subpanels (interface modules) using the same physical address, link the V1000 sides to the Synergis unit channels, and click Continue.
    Unit replacement tool showing channel linking for a V1000 unit with a Synergis™ Cloud Link unit.
    The configuration settings of the old access control unit are copied to the new one.
  6. Reactivate the Access Manager role:
    1. Open the Access control task, right-click the Access Manager role, and click Maintenance > Activate role ().
  7. In the area view, select the new unit, and verify that the configuration settings are correct.
  8. Verify that all doors controlled by the new unit are operating properly.
  9. Right-click the old unit, and click Delete ().
  10. In the confirmation dialog box that opens, click Continue.

After you finish

If the old Synergis unit is no longer reachable, and you did not back up the unit configuration, then you must configure the following on the new unit to match the old one:
  • Supervised input resistor values
    NOTE: This is not required for the Mercury or Honeywell controller integrations.
  • Primitive rules