If you encounter problems when configuring failover for your system, there are a few things you can check to resolve the issues.
Procedure
- Make sure the correct ports are open on your network (see Default ports used by Security Center 5.11 ).
- Make sure your database connections are configured properly, and that the servers being used for failover can communicate with the database server (see Connecting roles to remote database servers).
- Make sure the database path is correct in the Server Admin - Main Server page.
- Make sure the Genetec™ Server and SQL Server services are running under a local Windows administrator user account (see Connecting roles to remote database servers).
- (Directory database failover using Backup/Restore method only) Make sure that the user account has access read/write access to the backup folder.
- (Directory database failover using Backup/Restore method only) Make sure that Security Center Server is installed on the remote database server.