About the Access troubleshooter tool - Security Center 5.12

Security Center Administrator Guide 5.12
Product
Security Center
Content type
Guides > Administrator guides
Version
5.12
Language
English
Last updated
2024-09-13

Access troubleshooter is a tool that helps you detect and diagnose access configuration problems..

If you have a large system, you might have multiple schedules (Office hours, Office closed, Holidays, Weekends, Special events, and so on), multiple areas and sub-areas, multiple cardholder groups, and so on. As you build your system, and continue to create entities, the basic access logic applied at a door can become more difficult to determine.

You can use the Access troubleshooter to find out the following:
  • Who is allowed to pass through an access point at a given date and time.
  • Which access points a cardholder is allowed to use at a given date and time.
  • Why a given cardholder can or cannot use an access point at a given date and time.

The Access troubleshooter is most accurate when examining an event that just occurred. When using the troubleshooter to investigate a past event (for example, an access denied event), keep in mind that your settings might have changed since that event occurred. The troubleshooter does not take past settings into consideration. It only evaluates a situation based on the current settings.

Tip: The Access troubleshooter helps you check access rights one at a time: for one cardholder, one access point (door side or elevator floor), at a specific time. For a broader view of your access control configuration, use the Enhanced cardholder access rights task instead.