Changing access control unit passwords in Config Tool - Security Center 5.12

Security Center Administrator Guide 5.12
Product
Security Center
Content type
Guides > Administrator guides
Version
5.12
Language
English
Last updated
2024-09-13

For the security of your system, you should always change the unit password again after enrolling the unit. You can change the passwords of your Synergis™ units and Axis Powered by Genetec units directly from Config Tool.

Before you begin

If you need to change the passwords on a large number of units, you can update them in batches from the Hardware inventory task.

What you should know

IMPORTANT: If you change the password using the Unit Assistant role, do not try to change the password through the web portal later. This action is not supported.
  • You need the Update access control unit password privilege to perform this operation.
  • This procedure only applies to the following types of access control units:
    • Synergis units running Synergis™ Softwire 11.0 or later
    • Axis Powered by Genetec units

Procedure

  1. From the Config Tool homepage, open the Access control task, and click the Roles and units view.
  2. Select the access control unit that you want and click the Properties tab.
  3. In the Connection settings section, click Change unit password.
  4. In the Change unit password dialog box, do one of the following:
    • (Recommended) Click Generate secure password () for the system to generate a secure password.
    • Enter the new password manually, and then confirm it. The password must comply with the password policies that are displayed. Ensure that the password strength gauge indicates at least Strong.
      NOTE: Because Synergis Softwire and Security Center do not share the same password strength policies, in rare cases, it is possible for the password you enter to meet all the Security Center password strength requirements and still be rejected by Synergis Softwire.
  5. Click Update password.
    If the update is successful, the message Password changed is displayed.

After you finish

Change more unit passwords if necessary, then export the new passwords and keep them in a safe place.
IMPORTANT: We strongly recommend that you export your passwords if they are generated by the system. If you ever delete these units from Security Center, you will not be able to connect to these units through their web portal if you do not have a copy of their passwords.

When opening the portal through the Access control task, you are automatically logged in to the unit if you have the View/export unit passwords privilege. If the portal session expires or the unit restarts, you are logged out. To log back in automatically, select a different entity from the entity tree, and then go back to the unit's Portal page. Switching between tabs or tasks does not reload the Portal page.

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