For troubleshooting purposes, the Diagnostic data collector conveniently collects and packages system information so that you can easily send it to Genetec™ Technical Assistance Center.
Before you begin
- You must have Windows administrative privileges on your computer.
- You must have Security Center administrative privileges.
What you should know
- The tool collects different types of system information (collection types), such as Genetec system information. You can expand these collections and select only a few items of interest.
- Running the Diagnostic data collector might temporarily impact system performance.
Procedure
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From the dialog box, expand the Server node and
the Application node, and select the
information types you want to collect.
From the Server hierarchy, select the information you want to gather regarding specific servers. From the Application hierarchy, select the information you want to gather regarding the application (Security Desk or Config Tool) you are running. If you want to gather information about another application, you must start the Diagnostic data collector from that application.
-
If you know what types of information you are interested in, you can
use the Search field to filter the list of
information types.
You can repeat this process multiple times. Your selections are cumulative.
-
Click Start.
The Diagnostic progress window opens.
