Configure the Network Time Protocol (NTP) server on your access control units to ensure
that they are all synchronized with the same clock. You can configure the NTP server from the
Access Manager role Properties page, so that all the units under that role
are configured the same.
Before you begin
This procedure applies to the following access control units:
- Synergis™ Cloud Link
- Legacy Synergis™ Cloud Link
- Cloud Link Roadrunner™
- Axis Powered by Genetec
Depending on your units, ensure that they are running the following firmware versions:
- Synergis Softwire 11.4.0 or later
- Synergis Cloud Link 2.1.0 or later
- Cloud Link Roadrunner 2.1.0 or later
What you should know
The NTP server configured at the Access Manager level overrides the NTP server
configured in the units' portals, and applies to all the units under that Access Manager role.
You can also configure a different NTP server for each unit from the unit's
Properties page, which overrides the configuration at the Access
Manager level.
Procedure
To configure the NTP server for all units under the same Access Manager
role:
-
From the Config Tool homepage, open the Access control task, and
then click the Roles and units view.
-
From the entity tree, select the Access Manager role you want to configure, and click
the Properties tab.
-
On the Properties page, turn on the Assign NTP
server option.
The Address field appears.
-
Enter the NTP server address that you want all the access control units under this
Access Manager to use.
-
Click Apply.
To configure the NTP server for individual access control units:
-
From the Config Tool homepage, open the Access control task, and
then click the Roles and units view.
-
From the entity tree, select the access control unit you want to configure, and click
the Properties tab.
-
On the Properties page, in the General
settings section, turn on the Override NTP server
option.
The Address field appears.
-
Enter the NTP server address that you want the access control unit to use.
-
Click Apply.
After you finish
For legacy Synergis Cloud Link units running production image version 3.x, perform a
software restart to apply the change.