Enabling events for cameras in maintenance mode - Security Center 5.12

By default, Security Center suppresses events from camera and video units while the devices are in maintenance mode. If you want related event-to-actions to continue to work when the devices are in maintenance mode, you can turn off the event suppression by modifying the Archiver.gconfig file.

1. On the Archiver server, do one of the following:
   • Back up the Archiver.gconfig file by copying it to another folder.

     The file is located by default in C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles on a 64-bit computer and in C:\Program Files\Genetec Security Center 5.x\ConfigurationFiles on a 32-bit computer.

   • If the Archiver.gconfig file does not exist, generate it as follows:
     1. Log on to Server Admin and select the server hosting the Archiver role.
     2. Click Actions > Console > Commands > Archiver Role commands > GenerateConfigFile.
2. Open the Archiver.gconfig file and change the suppressUnitEventsInMaintenanceMode option to false.
   Code

   suppressUnitEventsInMaintenanceMode="false"

   

   NOTE: If the Archiver.gconfig file already existed on the computer but the options are not listed, it is due to one of the following reasons:

   • You have an outdated version of the file. Generate the file using step 1.
   • The file was previously generated for the Archiver agent (Actions > Console > Commands > Archiver Agent commands > GenerateConfigFile), and you are missing the ArchiverRole section of the file. Generate the file using step 1.
   • If you are using Archiver failover, the Archiver role might be running on a different server. Generate the file on the other server and copy it to this server.
3. Save the file and restart the Archiver role.
4. Repeat the procedure on every server that hosts an Archiver role.