You can enable the long PIN (longer than 5 digits) support on HID controllers (legacy
and EVO) by changing a configuration file (gconfig) on the servers hosting the Access Manager
role.
What you should know
By default, HID controllers only accept PIN numbers up to 5 digit long. You can
increase this limit to 8 digits for readers using Card and PIN mode, and to 15 digits for
readers using Card or PIN mode.
Procedure
To enable long PIN support on HID controllers:
Create the VertXConfig.gconfig file with the following content:
If this file already exists, simply add the tag
MaximumPinLength=”nn”.
Copy this file to the Security Center installation folder, on all servers hosting the
Access Manager role.
The default is C:\Program Files (x86)\Genetec Security Center
5.x\ConfigurationFiles on a 64-bit machine.
The next time you synchronize a unit (HID controller) with the Access Manager,
the unit will accept PIN numbers up to the maximum PIN length. For every PIN credential
that is longer than the specified maximum, a warning message will be issued during
synchronization, and the PIN will not be synchronized to the unit.
To synchronize a unit:
Connect to Security Center with Config Tool.
Open the Access control task, and go to the Roles and
units page.
Select a unit (HID controller), select Synchronization, and then
click Synchronize now.