To view MOV, AVI, and MP4 video files in Security Center, you must import them using an offline
device.
Before you begin
You must set the date and time on the device used to record your video files. Failing to
set the date might prevent the files from being imported.
What you should know
Imported filenames must have the following format:
XXXX_YYYY.MM.DD_HH.MM.SS,where
XXXX is a descriptive name, and the other values
represent the date and time.
The following codecs are supported:
- Video streams: H.263, H.264, MJPEG, and MPEG-4
- Audio streams: G.711, G.721, G.723, AAC (8 kHz or 16 kHz)
Procedure
-
From the Config Tool homepage, open the Video task and click the
Roles and units view.
-
Select an Archiver in the role entity tree to manage the offline device.
-
Click Video unit (
).
The Manual add dialog box opens.
-
From the Manufacturer list, select Offline
device.
-
From the Product type list, select Network
share.
-
Enter a Unit Name.
This is the default name for the camera, and will be used to generate a unique
identifier (GUID) for it.
-
Enter the Path to the location where you will place the video
files to import.
The path can be local or a shared network path. The user account running the Genetec™ Server service must have read and write
access to the shared network folder.
-
Select a Location for the offline device in Security Center, and click
Add.
-
In the Video task, select the Archiver managing the new offline
device, and click the Camera default settings tab.
-
Ensure that Automatic cleanup is set to a longer duration than
the oldest file you want to import.
For example, if the oldest video file is 30 days old, set
Automatic
cleanup to at least 32 days so the file is not deleted immediately after
import.
IMPORTANT: The
Automatic cleanup option also
specifies the retention period for video from all the cameras that are managed by the
selected Archiver. Ensure that any change does not affect your
camera recording
settings.
-
If required, copy video files to the Path set for the offline
device.
As the files are processed, they disappear from the folder. This can take up to 30
seconds, or more, depending on the number of files and their size.
NOTE:
- If a file does not disappear from the folder, the import failed.
- If you see a FailedAudioImports folder, then the video files were imported
but the audio was not. You can find the original file in this folder.