Receiving notifications when hotlist hits occur - Security Center 5.12

Security Center Administrator Guide 5.12

Product
Security Center
Content type
Guides > Administrator guides
Version
5.12
Language
English
Last updated
2024-10-17

You can configure Security Center to send you an email notification when hotlist hits occur.

Before you begin

To make sure that the email notification is sent, do the following:

What you should know

You can configure Security Center to send an email notification when either of the following occurs:
  • A license plate on a hotlist generates a hit.
  • An individual license plate on a hotlist generates a hit. You can specify a different email address for as many individual plates on a hotlist as you want.

The email contains the hit information (matched plate number, Genetec Patroller™ name, user, hotlist name, and priority) in the message body, and optional image attachments.

Procedure

To receive notifications when a hotlist hit occurs:

  1. From the Config Tool homepage, click ALPR > Hotlists.
  2. Select the hotlist that you want to configure, and click the Advanced tab.
  3. To add email addresses in Email addresses field:
    1. Click Add ().
    2. In the pop-up window, enter the email address you want to notify.
      NOTE: If you are entering more than one email address, separate them with a comma.
    3. Click OK.
      NOTE: Duplicate email addresses are not added.
  4. (Optional) To delete email addresses from the Email addresses list, select the email address and click Remove ().
    NOTE: You can only delete email addresses one at a time.
  5. Click Apply.

    When any license plate in the selected hotlist generates a hit, a notification email is sent to the address you specified.

To receive notifications when a license plate generates a hit:

  1. Add an email attribute to the hotlist as follows:
    1. From the Config Tool homepage, click ALPR > Hotlists.
    2. Select the hotlist that you want to configure, and click the Properties tab.
    3. Under Attributes, add a new email-related attribute (for example, Email) so that Security Center knows to look for email addresses in the hotlist’s source file.
      NOTE: If you have multiple ALPR Manager roles enabled, the email attribute name must be the same for all ALPR Manager roles.
    4. Click Apply.

      Security Center looks for email addresses in the hotlist source file.

  2. Turn on Email notification and configure the related settings:
    1. From the Config Tool homepage, click System > Roles.
    2. Select the ALPR Manager that you want to configure, click the Properties tab, and then click Email notification.
    3. In the Email attribute name field, type the same attribute name you created in the first step.
    4. (Optional) Under Email attachments, specify what information you want the email to contain.

      For example, you might want to send only the license plate text string without any images to keep the email’s file size small.

    5. (Optional) In the Log emails in field, select where to store the email notification logs.

      The logs are saved in the AutoVu™ root folder: C:\Genetec\AutoVu\RootFolder, and help you keep track of who received email notifications.

    6. Click Apply.

      The ALPR Manager now knows that some hotlists contain email addresses for individual license plate entries.

  3. The default email template includes some common metadata tags. To add tags to your template, right-click the email body and select Tags.
    Adding metadata tags to the hotlist email.
  4. Add email addresses in the hotlist source file.
    NOTE: Because you added the Email attribute to the hotlist entity, you can now use the Hotlist and permit editor to add email addresses. You can also add them directly to the source file if you prefer.
    1. From the Config Tool homepage, click Hotlist and permit editor.
      NOTE: The Visible in editor option must be turned on to edit the hotlist.
    2. Select the hotlist that you want to configure, then click Load.
    3. Click the email label.
    4. In the pop-up window, enter the email address you want to notify.
      NOTE: If you are entering more than one email address, separate them with a comma.
    5. Click Add ().
    6. (Optional) To delete email addresses from the list, select the email address and click Remove ().
      NOTE: You can only delete email addresses one at a time.
    7. Click OK.
      NOTE: Duplicate email addresses are not added.
    8. Click Save.

Results

If a license plate with an email address generates a hit, an email is sent to the specified recipient.