Troubleshooting: Alarms not received - If a user doesn't receive an alarm in Security Desk, you can troubleshoot the cause of the issue. - Security Center 5.12

If a user doesn't receive an alarm in Security Desk, you can troubleshoot the cause of the issue.

1. Make sure the user who is trying to receive the alarm is a recipient of the alarm, as follows:
   1. Open the Alarms task and click the Alarms view.
   2. Select the alarm, and click the Properties tab.
   3. Make sure the user, or the user group they are a member of, is in the Recipients list.
2. Make sure that the alarm schedule isn’t preventing you from triggering the alarm at this moment, as follows:
   1. Click the Advanced tab of the alarm.
   2. Make sure the schedule listed in the Schedule list applies at this time.
3. Make sure that the alarm recipient has the correct user privileges to receive alarms, as follows:
   1. From the Config Tool homepage, open the User management task.
   2. Select the user to configure, and click the Privileges tab.
   3. Make sure the Alarm monitoring and Acknowledge alarms user privileges are set to Allow.
   4. Click Apply.
4. If you use partitions in your system, make sure that the alarm belongs to a partition to which the user has access.
5. If your system is configured to hide alarms from users who don’t have permission to view the alarm source, make sure that the source entity of the alarm belongs to a partition to which the user has access.