You can upgrade the firmware and platform of one or more access control units, or the firmware of one or more interface modules directly from Config Tool.
Before you begin
- For downstream devices, ensure that the device can be upgraded in Config Tool, according to the Synergis Softwire version running on the Synergis Cloud Link unit.
- For HID EVO, verify the upgrade path for the unit you want to upgrade.
- Ensure that Power over Ethernet (PoE) units have battery backup in case of power failure during the upgrade process.
- Download a supported firmware version or cumulative security rollup for the unit
from GTAP.
For Axis Powered by Genetec units, the firmware (Synergis Softwire app) and the platform (Axis firmware) are found in the same firmware upgrade package.
For HID EVO firmware download links, see HID firmware upgrade procedure for EVO units on the Genetec™ TechDoc Hub.
- For HID EVO units, ensure that the Admin password is set in Config Tool under the unit's properties.
What you should know
- You cannot upgrade to the same or an older version.
- Schedule upgrades outside of core business hours.IMPORTANT: Upgrading the platform can cause 30 - 60 minutes of downtime. During that time, the unit might reboot twice to complete the installation of the cumulative security rollup.
- The system can upgrade up to 10 units concurrently. If more than 10 units are selected for upgrade, the excess units are queued.
- You cannot cancel an upgrade in progress. You can only cancel an upgrade if the unit's upgrade status in the Hardware inventory report is scheduled.
- Doors assigned to the access control unit being upgraded do not function during a firmware or cumulative security rollup upgrade.
The following conditions must be met for the Upgrade button to be displayed:
- The interface modules are supported for upgrade in Config Tool. This requires Synergis Softwire 11.1 or later, depending on the interface module you want to upgrade.
- All the units or interface modules you want to upgrade are of the same product
type.NOTE: The Axis Powered by Genetec A1210 unit and Axis Powered by Genetec A1610 unit do not share the same platform upgrade packages, therefore, cannot be upgraded together.
- None of the units are Streamvault™ appliances.
- None of the units have a scheduled firmware upgrade pending.
- None of the units are federated.
- You have the Upgrade access control units and the Unit enrollment user privileges.
- The Access Manager role is not in backward compatibility mode.
Procedure
-
For Legacy Synergis Cloud Link units, click Upgrade (
), and select one of the following:
- To upgrade the firmware, select Upgrade firmware.
- To install a cumulative security rollup, select Upgrade platform.
-
For all other device types, click Upgrade ().
-
(Optional) To delay the upgrade, click Advanced options, and
select Delay upgrade until, and enter the upgrade date and
time.
The following screenshot is only an example. The actual dialog box might look different depending on the type of device you selected.
-
Click Upgrade.
NOTE: Individual access control units can also be upgraded in the Access control task in Config Tool from the unit's Identity page in the Roles and units view.
The system upgrades the access control units or interface modules' firmware or platform version, and then the units and interface modules restart.
After you finish
- When the units or interface modules return online, generate another Hardware inventory report in Config Tool and confirm the firmware or platform version displayed.
- Verify that all doors controlled by the upgraded units or interface modules operate properly.