Setting entities to maintenance mode in Security Center - To change the configuration of an entity or perform maintenance on a device without affecting health statistics, you can set the entity to maintenance mode. - Security Center 5.13

Security Center Administrator Guide 5.13
Product
Security Center
Content type
Guides > Administrator guides
Version
5.13
ft:locale
en-US
Last updated
2025-04-16

To change the configuration of an entity or perform maintenance on a device without affecting health statistics, you can set the entity to maintenance mode.

Before you begin

You must have the privilege to modify the entities you’re working with. Cameras and doors also require a Maintenance mode privilege.

What you should know

  • When an entity goes offline while it is in maintenance mode, downtime is expected. Expected downtime should not be calculated for the availability of the entity in the Health statistics report.
    NOTE: Health events for entities in maintenance mode are reported with Information severity.
  • You can set the following entities to maintenance mode:
    • Access control units
    • Alarms – You can’t trigger alarms that are set to maintenance mode through event-to-actions or manually. Setting an active alarm to maintenance mode doesn’t acknowledge it.
    • ALPR units
    • Cameras
    • Custom entities that support maintenance mode
    • Doors – See Set doors to maintenance mode for information about the different method for setting doors to maintenance mode.
    • Hardware zones
    • Intrusion detection units
    • Patrol vehicles
    • Roles
    • Video units
  • You can set entities to maintenance mode manually or automatically using a scheduled task or an event-to-action .
  • You can set multiple entities to maintenance mode at once using the Set the entity maintenance mode action. For more information, see Action types.
  • While the entity is in maintenance mode, the maintenance mode icon () is displayed over the entity icon in the area view, in tiles, and on maps.

Procedure

Set entities to maintenance mode

  1. Open the appropriate task in Config Tool.
  2. In the entity tree, select the entity or entities that you want to set to maintenance mode.
  3. Right-click any selected entity and select Maintenance > Maintenance mode.
  4. In the Maintenance mode dialog box, click Turn ON.
  5. Select how long you want the entity to be in maintenance mode for.
    Manually
    Maintenance mode must be manually turned off.
    Duration
    Maintenance mode is turned on for the number of days that you select.
    Specific end-time
    Maintenance mode is turned on until the date that you select.

    You can modify the duration while the entity is in maintenance mode.

  6. Specify the reason why you’re setting the entity in maintenance mode:
    If predefined reasons were configured
    Select a reason from the list. In the text box, add a description of the issue or adjust the existing text if one is provided. This text appears as a tooltip when hovering over the entity icon.
    Every reason is assigned a color. All user interface elements for the entity, such as its icon, label, and the selector, are highlighted in the color associated to the reason. This helps users quickly identify why the entity is in maintenance mode. By default, no reason is specified and the entity icon is highlighted in orange.
    If predefined reasons weren’t configured
    In the text box, add a description of the issue. This text is shown as a tooltip when hovering over the entity icon.
    NOTE: All user interface elements for the entity, such as its icon, label, and the selector, are highlighted in orange.
  7. Click Save.

Set doors to maintenance mode

  1. Open the Area view task.
  2. Right-click the door or doors in the entity tree.
  3. Click Maintenance > Unlock for maintenance.
    You can also enable this option from the Properties page of the door.
    NOTE: To unlock doors automatically, you can configure an event-to-action using the Set the door maintenance mode action. You can’t set maintenance mode for doors using a scheduled task.
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