Genetec Inc. recommends a specific firmware version for each generation of HID controllers, old (Legacy) and new (EVO). Using earlier firmware versions might cause issues with your system.
|Supported firmware||Legacy controllers||EVO controllers|
|Recommended certified firmware||22.214.171.1248||126.96.36.199|
|Minimum supported firmware||188.8.131.528||3.5.x|
Previously supported firmware versions
To learn about the issues with the previously supported firmware versions, see Limitations in Security Center.
Upgrading HID EVO firmware
To upgrade your HID EVO units from an earlier firmware version (184.108.40.2063 or 220.127.116.115 for Edge EVO, and 18.104.22.1682 or 22.214.171.1243 for VertX EVO) to the recommended firmware version, specific upgrade paths must be followed.