Troubleshooting: Credentials not working - Security Center 5.7

Security Center Administrator Guide 5.7

Applies to
Security Center 5.7
Last updated
Content type
Guides > Administrator guides
English (United States)
Security Center

If a credential does not work at a door or elevator, you can test the reason why access is denied.

What you should know

For a credential to be granted access at a given door side or elevator floor, the following conditions must be met:
  • The credential’s profile must be enabled
  • The credential must be associated to a cardholder
  • The cardholder’s profile must be enabled
  • There must be at least one access rule that specifically grants access for that cardholder or the cardholder’s cardholder group.

If these settings are not correct, access is denied.


To troubleshoot why access is denied: