Troubleshooting: H.264 video stream issues - Security Center 5.7

Security Center Administrator Guide 5.7

Applies to
Security Center 5.7
Last updated
Content type
Guides > Administrator guides
English (United States)
Security Center

If you are having problems viewing H.264 video streams, you can disable the AVCodec_ErrorRecognition advanced Archiver role setting.

What you should know

Ensure that you have access to Security Desk and Config Tool to perform the following steps.


  1. In the Config Tool Video task, select the Archiver to configure.
  2. Click the Resources tab.
  3. At the bottom of the Resources tab, click Advanced settings.
  4. Click Additional settings.
  5. In the Additional settings dialog box, click Add an item ().
  6. In the Name column, type AVCodec_ErrorRecognition.
  7. In the Value column, type 0.
  8. Click Close > OK > Apply.
  9. When you are asked to restart the Archiver, click Yes.


You should see improvement with the video stream. If there is no change, you can try other values (1-4).