Troubleshooting failover - Security Center 5.7

Security Center Administrator Guide 5.7

Applies to
Security Center 5.7
Last updated
2021-12-16
Content type
Guides > Administrator guides
Language
English (United States)
Product
Security Center
Version
5.7

If you encounter problems when configuring failover for your system, there are a few things you can check to resolve the issues.

Procedure

  1. Make sure the correct ports are open on your network (see Which ports are used in Security Center 5.0 and later?).
  2. Make sure your database connections are configured properly, and that the servers being used for failover can communicate with the database server (see Connecting roles to remote database servers).
  3. Make sure the database path is correct in the Server Admin - Main Server page.
  4. Make sure the Genetec™ Server and SQL Server services are running under a local Windows administrator user account (see Connecting roles to remote database servers).
  5. (Directory database failover using Backup/Restore method only) Make sure that the user account has access read/write access to the backup folder.
  6. (Directory database failover using Backup/Restore method only) Make sure that Security Center Server is installed on the remote database server.