Upgrading video unit firmware - Security Center 5.7

Security Center Administrator Guide 5.7

Applies to
Security Center 5.7
Last updated
Content type
Guides > Administrator guides
English (United States)
Security Center

You can upgrade the firmware on your video unit directly from Config Tool.

Before you begin

  • If Genetec™ Update Service (GUS) is running, the status of the firmware upgrade is indicated in the unit's Identity page and in the Proposed firmware description column of the Hardware inventory report:
    Up to date
    No firmware upgrade is necessary.
    The firmware upgrade is suggested.
    The firmware upgrade is recommended.
    The firmware upgrade fixes a security vulnerability issue and is highly recommended.
  • Download the recommended firmware from the manufacturer's website. If GUS is not running, you can find the recommended firmware for your unit from our Supported Device List.
  • Take note of the unit’s configuration settings. For some manufacturers, the unit is reset to its default settings after the firmware upgrade.

What you should know

For some manufacturers, you cannot upgrade the unit’s firmware from Config Tool. For manufacturer-specific information, see the manufacturer's documentation.


  1. From the Config Tool home page, open the Video task.
  2. Select the video unit to upgrade, and click the Identity tab.
  3. Click Upgrade ().
  4. In the Upgrade firmware dialog box, browse to the firmware file that you downloaded and click Upgrade.


The unit restarts.

After you finish

Reconfigure the unit if it was reset to default settings during the upgrade.