About Genetec™ Mobile - Security Center 5.9

Security Center Administrator Guide 5.9

Applies to
Security Center 5.9
Last updated
Content type
Guides > Administrator guides
Security Center

You can perform many of the Security Desk monitoring and investigation functions from your smartphone using Genetec™ Mobile.

To use the Genetec™ Mobile features, you need to:
  • Configure the Mobile Server role.
  • Install Genetec™ Mobile on your smartphones (Android and iOS).
  • Configure your networks (WiFi, VPN, and so on) so that the mobile devices can connect to the Mobile Server role.

The following sections describe the features that are available through Genetec™ Mobile.

Genetec™ Mobile features

A mobile user is a Security Center user. Thus, what the user can do on the Genetec™ Mobile app is defined by user privileges and access rights, the same way it does on Security Desk.

  • Secure connection to Security Center system
  • Area view (similar to the Monitoring task in Security Desk)
    • View Security Center entities as a list or as tiles (cameras are shown as thumbnails)
    • Add or remove entities from favorites
    • Show or hide inactive entities
    • View cameras
      • View cameras in landscape or portrait mode
      • View cameras in a layout mode or in full screen mode
      • Live video control (PTZ, presets, add bookmark, digital zoom, and more)
      • Playback video control (timeline, bookmark markers, go to specific time, and more)
      • View live and playback video simultaneously (picture in picture)
    • View camera sequences (all cameras are displayed simultaneously)
    • View doors (lock and unlock door, set maintenance mode, override unlock schedule)
    • View live ALPR events (reads and hits) on ALPR units
    • View display layouts (only cameras and doors are supported)
  • Maps (similar to the Maps task in Security Desk)
    • Display on the device-native map, entities represented as map objects on the user or system default map
    • Only supports GIS maps (not maps imported from image files)
    • Only show cameras, camera sequences, doors, fixed ALPR cameras, patrol vehicles, and other mobile users on the map
  • Alarms (monitor and acknowledge alarms as in Security Desk)
  • Threat levels (view and set threat levels as in Security Desk)
  • Video events (query and filter bookmarks and camera events as in Security Desk)
  • Two-way messaging with Security Desk users and other mobile users
  • Stream video from the device camera
  • Customizable options:
    • Language (English or French)
    • Distance unit (Imperial or Metric)
    • Default startup page (Maps, Area view, Alarms, Threat levels, Video events)
    • Auto logon (ON or OFF)
    • Video over cellular (ON or OFF)
    • Advanced settings
      • Enforce security validity (ON or OFF)
      • Prevent redirection (ON or OFF)
      • Enable debugging (ON or OFF)
      • Show diagnostics (for Support)
    • Share location (ON or OFF)
    • Notifications (ON or OFF)

Mobile features in Security Desk

  • Track mobile users on maps
  • Two-way messaging with mobile users (from the map or through hot actions)
  • Share cameras with mobile users (from the map or through hot actions)

Mobile features in Config Tool

  • Configure Security Center users for Genetec™ Mobile (requires the Mobile application privilege)
  • Configure Security Desk users to track mobile users (requires the View mobile users privilege)
  • Mobile Server configuration (using the System task)
    • Configure common Genetec™ Mobile behavior, such as session timeout
    • Configure role failover and load balancing
    • Enable or disable Security Center Mobile features
    • Enable new Security Center Mobile features introduced after your current Security Center release
  • View all mobile devices that ever connected to your system (using the System status task)
    • View mobile device configuration (OS version, app version, current user, and so on)
    • Blacklist a mobile device (prevent future connections from that device and log off current user)
    • Kick out a mobile user (forced log off)