Finding missing files on your system - Security Center 5.9

Security Center Administrator Guide 5.9

Applies to
Security Center 5.9
Last updated
Content type
Guides > Administrator guides
Security Center

To find video files that are still referenced by your archive database but are no longer accessible from the storage device, you can use the VideoFileAnalyzer.exe tool.

What you should know

A missing file is a video file that is still referenced by an archive database, but cannot be accessed anymore. This situation occurs when video files are deleted manually without using the Archive storage details task, creating a mismatch between the number of video files referenced in the database and the actual number of video files stored on disk.


  1. Open the VideoFileAnalyzer.exe tool.
    • C:\Program files (x86)\Genetec Security Center 5.9\ (64-bit computer)
    • C:\Program files\Genetec Security Center 5.9\ (32-bit computer)
  2. At the bottom of the Video File Analyzer dialog box, click Find missing files.
  3. In the Find missing files dialog box, specify the Database Server and the Database Name you want to check for missing video files.
    You can find the database server and database name in the Resources page of the Archiver or Auxiliary Archiver role in Config Tool.
  4. Click Search.
  5. When the scan is complete, select files in the Missing files section and click Delete files ().


The selected file indexes are permanently removed from your archive database.