Importing external video files to Security Center - Security Center 5.9

Security Center Administrator Guide 5.9

Applies to
Security Center 5.9
Last updated
Content type
Guides > Administrator guides
Security Center

To view MOV, AVI, and MP4 video files in Security Center, you must import them using an offline device.

Before you begin

You must set the date and time on the device used to record your video files. Failing to set the date might prevent the files from being imported.

What you should know

Imported filenames must have the following format: XXXX_YYYY.MM.DD_HH.MM.SS,where XXXX is a descriptive name, and the other values represent the date and time.

The following codecs are supported:

  • Video streams: H.263, H.264, MJPEG, and MPEG-4
  • Audio streams: G.711, G.721, G.723, AAC (8 kHz or 16 kHz)


  1. From the Config Tool home page, open the Video task.
  2. Select an Archiver in the role entity tree to manage the offline device.
  3. Click Video unit ().
    The Manual add dialog box opens.
  4. From the Manufacturer drop-down list, select Offline device.
  5. From the Product type drop-down list, select Network share.
  6. Enter a Unit Name.
    This is the default name for the camera, and will be used to generate a unique identifier (GUID) for it.
  7. Enter the Path to the location where you will place the video files to import.
    The path can be local or a shared network path. The user account running the Genetec™ Server service must have read and write access to the shared network folder.
  8. Select a Location for the offline device in Security Center, and click Add.
  9. In the Video task, select the Archiver managing the new offline device, and click the Camera default settings tab.
  10. Ensure that Automatic cleanup is set to a longer duration than the oldest file you want to import.
    For example, if the oldest video file is 30 days old, set Automatic cleanup to at least 32 days so the file is not deleted immediately after import.
    IMPORTANT: The Automatic cleanup option also specifies the retention period for video from all the cameras that are managed by the selected Archiver. Ensure that any change does not affect your camera recording settings.
  11. If required, copy video files to the Path set for the offline device.
    As the files are processed, they disappear from the folder. This can take up to 30 seconds, or more, depending on the number of files and their size.
    • If a file does not disappear from the folder, the import failed.
    • If you see a FailedAudioImports folder, then the video files were imported but the audio was not. You can find the original file in this folder.