Reapplying your Security Center license - Security Center 5.9

Security Center Administrator Guide 5.9

Applies to
Security Center 5.9
Last updated
Content type
Guides > Administrator guides
Security Center

Every time your Security Center license is updated (new camera connections added, expiry date extended, and so on), you must reapply it to your main server for the changes to take effect.

Before you begin

To reapply your license, you need the following:
System ID and password
The System ID and password are found in the Security Center License Information document. Genetec™ Customer Service sends you this document when you purchase the product.
Server password
The server password is used to log on to Server Admin. The server password is set during the installation.

What you should know

If you replace your main server with a new machine, you must activate your license on the new machine. You do not need to reactivate your license if your main server remains the same.
IMPORTANT: If you have a configuration with multiple Directory servers, you must reactivate your license from Config Tool instead.


  1. Open the Server Admin web page by doing one of the following:
    • In the address bar of your web browser, type http://computer:port/Genetec, where computer is the hostname or the IP address of your server, and port is the web server port specified during the Security Center expansion server installation.

      You can omit the web server port if you are using the default value (80).

    • If connecting to Server Admin from the local host, double-click Genetec™ Server Admin () in the Genetec Security Center folder in the Windows Start menu.
  2. Enter the server password that you set during the server installation, and click Log on.
    The Server Admin Overview page appears.
  3. Under the License section, click Modify.

  4. In the License management dialog box, activate your license in one of the following ways:
    Web activation
    (Recommended) Activate your license from the Internet.

    In the dialog box that appears, enter your System ID and Password and click Activate. The process is complete.

    Manual activation
    Update your Security Center license manually using a license file, then continue with the next step.
  5. If your main server is still the same computer, go to step 7.
  6. In the License management dialog box, click Manual activation, and then under Validation key, click Save to file.

    The validation key is a sequence of numbers (in hexadecimal text format) generated by Security Center that uniquely identifies your server. The validation key is used to generate the license key that unlocks your Security Center software. The license key that is generated can only be applied to the server identified by the validation key.

    A text file named validation.vk is saved to your default Downloads folder. Make sure you copy this file to a location (this can be a USB key) that you can access from another computer that has Internet access.
  7. From another computer with Internet access, open the Genetec™ Technical Assistance Portal (GTAP) at:
  8. On the Login page, do one of the following:
    • Enter the System ID and the Password specified in the Security Center License Information document, and click Login.
    • Enter your GTAP user account (your email address) and Password, and click Login
  9. On GTAP, click Activate new system, select your system from the System ID drop-down list, and click Submit.
    The System Information page opens.

  10. Scroll down to the License information section, and do one of the following:

    • Below License Key, click Download, and save the license key to a file.
    • Click +More > Send by email, enter your email address, and click OK to have the license key (.lic file) sent to you through email.
  11. Return to Server Admin which is connected to your Security Center main server.
  12. In the License management dialog box, do one of the following:
    • Paste your license information from the license key file (open with a text editor).
    • Browse for the license key (.lic file), and click Open.
  13. Click Activate.
    Your license information appears in the License section of the Server Admin Overview page.