Recovering the Wearable Camera Manager role on another server - Security Center 5.9

Security Center Administrator Guide 5.9

Applies to
Security Center 5.9
Last updated
Content type
Guides > Administrator guides
Security Center

If the server running the Wearable Camera Manager role fails, and you followed the recommended backup procedure, you can transfer the configuration to a new server.

Before you begin

What you should know

When the new server is configured, set the Internet Protocol of the server to match the exact IP of the previous server. You cannot have both machines running at the same time with the same IP.


  1. In the Windows Firewall, open the port used by the Wearable Camera Manager role on the previous server:
    1. From the Windows Start menu, go to Windows Defender Firewall and select Advanced settings.
    2. Click Inbound Rules > New rule.
      The New Inbound Rule Wizard opens.
    3. On the Rule Type page, select Port and click Next.
    4. On the Protocol and Ports page, select TCP and enter the Wearable Camera Manager port number in Specific local ports, and click Next.
    5. On the Action page, select Allow the connection and click Next.
    6. On the Profile page, ensure that all options are selected and click Next.
    7. On the Name page, enter BWC and click Finish.
  2. Ensure that the new server time matches the time on the other Security Center servers (Directory and Archiver).
    This setting is configured in Windows. It is advised to use an NTP server configured on each server running Security Center.
  3. Restore the certificate from the original expansion server:
    1. Copy the backed-up certificate file to the new server.
    2. Right-click on the certificate and click Install PFX.
    3. In the Certificate Import Wizard, select Local machine and click Next.
    4. Ensure that the file name is correct and click Next.
    5. Enter the password that was set when creating the certificate backup.
    6. In the Certificate store section, select Place all certificates in the following store.
    7. Click Browse and select Personal from the list.
    8. Click Next and click Finish.
  4. Reset the serverIdentification id:
    1. Stop the Genetec™ Server service.
    2. Navigate to the Security Center configuration files folder: C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles.
    3. Open the GenetecServer.gconfig file and replace the serverIdentification id value with the serverIdentification id from the old server, and click Save.
    4. Start the Genetec™ Server service.
    5. Open Server Admin and click Select certificate.
    6. Select the certificate that was backed up from the old server.
    7. Input the main Directory information: IP or hostname and Password, and click Save.
    8. Open Config Tool and validate that the Wearable Camera Manager role has the correct information in the Current Certificate section and is not in a warning state.
    NOTE: If you have a warning on the Wearable Camera Manager role, see the Troubleshooting section.
  5. Connect the new expansion server to the main server.

After you finish

The Wearable Camera Manager role is successfully restored on the new server.