Troubleshooting: Driver fails to install for HID OMNIKEY USB readers - Security Center 5.9

Security Center Administrator Guide 5.9

Applies to
Security Center 5.9
Last updated
Content type
Guides > Administrator guides
Security Center

If, each time you try to enroll a credential using an HID OMNIKEY USB reader, you see an error message from Windows indicating that the driver failed to install, there are some troubleshooting steps you can use to resolve the issue.

Before you begin

  • Disconnect the OMNIKEY reader from your workstation.
  • Close Security Desk and Config Tool.

What you should know

This issue typically occurs because Windows cannot find the appropriate driver for the reader. Because Windows will try to load the default USB driver, the reader can appear to work properly until you observe some undesirable behavior. To avoid such behaviors, it is recommended to install the driver that is specific to this type of readers provided by the manufacturer.


  1. Make sure that your OMNIKEY reader is compatible with Security Center and is configured properly.
    For a list of compatible devices and configuration settings, see Knowledge Base article KBA01374 on Genetec™ TechDoc Hub.
  2. Install the driver following the instructions provided in the OMNIKEY Smart Card Reader User Guide.
    You can obtain this guide by visiting HID's website at
  3. When installation is completed, start Security Desk, and then check that the reader is enabled.
  4. Try to enroll a credential again.


The error message should not be displayed anymore.