You can upgrade the firmware or maintenance updates of one or more access control units directly from Config Tool. The platform version refers to updates such as cumulative security rollups, which are periodic releases of security fixes and updates.
Before you begin
- Verify the upgrade path for the unit you want to upgrade.
- Ensure that Power over Ethernet (PoE) units include a battery backup in case of a power failure during the upgrade process.
- Download a supported firmware version or cumulative security rollup for the unit
from GTAP.
For HID EVO firmware download links, see HID firmware upgrade procedure for EVO units on the Genetec™ TechDoc Hub.
- For HID EVO units, ensure that the Admin password is set in Config Tool under the unit's properties.
What you should know
- All the units you want to upgrade are of the same product type.
- None of the units are appliances.
- None of the units have a scheduled firmware upgrade pending.
- None of the units are federated.
- You have the Upgrade access control units and the Unit enrollment user privileges.
- The Access Manager role is not in backward compatibility mode.
Procedure
After you finish
- When the units return online, generate another Hardware inventory report in Config Tool and confirm the firmware or platform version displayed for the units.
- Verify that all doors controlled by the upgraded units operate properly.