Not receiving DMS alarms - Security Center Digital Signage Management 2.3

Security Center Digital Signage Management Plugin Guide 2.3

Applies to
Security Center Digital Signage Management 2.3
Last updated
2023-05-26
Content type
Guides > Plugin and extension guides
Language
English
Product
Security Center Digital Signage Management
Version
2.3

If alarms triggered by the Security Center Digital Signage Management plugin are not triggered in Security Center, they may be missing recipients.

Cause

This issue typically occurs when an alarm lacks associated recipients.

Solution

Make sure the plugin alarms have recipients.

  1. From the Config Tool home page, open the Alarms task.
  2. From the entity tree, select the DMS hardware status alarm and click the Properties tab.
  3. In the Recipients list, make sure that the user who should be notified when the alarm is triggered is added to the list.
    NOTE: The users or user groups selected here are the default alarm recipients configured when alarm entities are created by the plugin. If this list is empty, alarms will still be triggered in Security Center, but no user will be notified.
  4. If the problem persists, restart the plugin role.
  5. If the problem still persists, restart the server on which the plugin role is running.